When shutting down or restarting, screen says 'saving your settings', etc., but stays on "Windows is Shutting Down" message until power is turned off to the computer. Won't shut down completely and therefore can't restart either.

Hi Betsy R., ·What is the service pack installed on your computer?·What is the make and model number of the computer?·Do you remember changes made on your computer prior to the issue? Follow the steps from the below link and check the results.Advanced troubleshooting for shutdown problems in Windows XP:http://support.microsoft.com/kb/308029 Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.