I have done clean install of windows7 on my hp laptop, every time it tells me when I get to doing windows update that (windows can not currently check for updates as the service is not running. You may need to restart your computer)

I have tried getting remote access from microsoft but I can't seem to get passed the little box that thinks after logging in.

Tried the fix it tool, that says it is all ok, tried hp remote access, they reinstalled system recovery, still nothing.

Is there anything else I might try before I give up?

please

Hi,

Please try the following steps.

Check for malware:

Download, install, run, update and perform full system scans with the following two applications:

• MalwareBytes (FREE)
• SuperAntiSpyware (FREE)

Removing everything they find. Rebooting when needed. (You can uninstall one or both when done.)

Then perform an online scan with the eSet Online Scanner.

Reboot.

Now reset your Windows Update Components with this FixIt:
How do I reset Windows Update components?

Reboot.

Try getting updates.

If it still fails, try this...

1. Start an elevated command prompt.
2. Run the following commands hitting enter after each line:
   
   net stop wuauserv
   
   cd %systemroot%
   
   ren SoftwareDistribution SoftwareDistribution.old
   
   net start wuauserv
   
3. Reboot
4. Try to install updates again

**Important** The following issues occur when you do this:

• Updates that are currently downloaded but that have not yet been installed have to be downloaded again by using Windows Update or Microsoft Update.
• When you delete the Software Distribution folder, your download history is removed.
• If you currently receive updates from Microsoft Update and from Windows Update, you will have to re-select this option from the Windows Update Web site.

For more information: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-service-is-not-running/23f69b0a-3a48-4f53-a763-5d869d8cb9ff

If you have any further question related to Windows 7, please post it in Windows 7 forum.

https://social.technet.microsoft.com/Forums/sharepoint/en-US/home?category=w7itpro

Best Regards,

Joyce