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Hi dralam, ·What happens when you try to shutdown?·Do you receive nay error message or error code?·Or is the shutdown process in the loop? Follow the steps from the below link and check the results: Advanced troubleshooting for shutdown problems in Windows XP:http://support.microsoft.com/kb/308029 Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.