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windows is not genuine 0xC004f057 (Network Steve Forum)
windows is not genuine 0xC004f057
I recently went on vacation. I came back and turned on my computer to a message saying that my version of windows in not genuine. I have had this computer for over a year and never had this problem. The error code given was 0xC004F057. After using Google, the only solution I found was to activate a code that was on the sticker of the original case or battery. Both of which I replaced and recycled. First of all, what would give me this message? Second, if I do need the code(COA SLP I think), is it possible to retrieve from the manufacturer? Third, will it work for activation? The answers from the forums say you have to call a number for activation, but there is no option to activate by phone. Im upset that I cant e-mail microsoft because my version is not genuine and I'm upset I may have to pay Microsoft money to use an OS that I already bought all because I threw away a sticker on an old case. Any help would be appreciated.
May 7th, 2012 8:01pm

"money4emailhelpisajoke" wrote in message news:20ffe8f9-581c-4dbf-9ab4-03c1792e30cc... I recently went on vacation. I came back and turned on my computer to a message saying that my version of windows in not genuine. I have had this computer for over a year and never had this problem. The error code given was 0xC004F057. After using Google, the only solution I found was to activate a code that was on the sticker of the original case or battery. Both of which I replaced and recycled. First of all, what would give me this message? Second, if I do need the code(COA SLP I think), is it possible to retrieve from the manufacturer? Third, will it work for activation? The answers from the forums say you have to call a number for activation, but there is no option to activate by phone. Im upset that I cant e-mail microsoft because my version is not genuine and I'm upset I may have to pay Microsoft money to use an OS that I already bought all because I threw away a sticker on an old case. Any help would be appreciated. To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. - **in your own thread**, please Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker! http://www.microsoft.com/en-us/howtotell/Hardware.aspx Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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May 8th, 2012 1:11am

Thanks for the help. This looks like what I thought it would. The same problem as those in the forums: BIOS valid for OA 2.0: yes, but no SLIC table. I've noticed the only solution on forums is to have the COA sticker. Both my battery and case have been replaced, and I never thought I would need that sticker to prove I purchased windows. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI= Windows Product ID: 00359-OEM-8992687-00261 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {02D78C25-5C61-4F00-BF13-3049AE62F6D5}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{02D78C25-5C61-4F00-BF13-3049AE62F6D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2512409235-2775349823-2578066917</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7593</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.8</Version><SMBIOSVersion major="2" minor="5"/><Date>20110401000000.000000+000</Date></BIOS><HWID>8F913A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800261-02-1033-7600.0000-2462009 Installation ID: 009024314863965625882935044855574644542953592592948314 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 8X2XD License Status: Notification Notification Reason: 0xC004F057. Remaining Windows rearm count: 4 Trusted time: 5/8/2012 1:30:22 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:10:2012 09:11 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OgAAAAIABgABAAEAAAACAAAAAgABAAEACrYeLHcWKA0QINQLRrxYdYQ0CIXweuZ2TpFsOqQRg4Dqgg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 7593MS A7593300 FACP 7593MS A7593300 MCFG 7593MS OEMMCFG OEMB 7593MS A7593300 SSDT DpgPmm CpuPm
May 8th, 2012 1:41am

"money4emailhelpisajoke" wrote in message news:0a709558-a875-439c-8838-4845190ef8e9... Thanks for the help. This looks like what I thought it would. The same problem as those in the forums: BIOS valid for OA 2.0: yes, but no SLIC table. I've noticed the only solution on forums is to have the COA sticker. Both my battery and case have been replaced, and I never thought I would need that sticker to prove I purchased windows. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI= Windows Product ID: 00359-OEM-8992687-00261 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 Other data--> SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7593</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.8</Version><SMBIOSVersion major="2" minor="5"/><Date>20110401000000.000000+000</Date></BIOS Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Partial Product Key: 8X2XD License Status: Notification Notification Reason: 0xC004F057. OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table The problem is because you appear to have also replaced the motherboard. You have an OEM_SLP license on what appears to be a Retail motherboard - this cannot work (and never could have worked without the presence of an activation exploit) If your motherboard is indeed the original one, then you should see if MSI have a Win7 BIOS update for it. Otherwise, your only option is to purchase a new Full Retail license for Windows. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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May 8th, 2012 1:56am

Thanks again. I contacted the manufacturer and they have no records of COA. The motherboard, however, was never replaced. The only thing I did was update the motherboard BIOS a little before I left the computer for vacation. Is it possible this was my problem? What exactly should I ask MSI when I contact them. I really appreciate the help.
May 8th, 2012 10:16am

You would appear to have been caught by a bit of a catch-22 situation. The people you need to contact for the proper BIOS update are the manufacturer (who are they?) rather than MSI. Request a BIOS with a Win7 SLIC table for your motherboard. Having said that, the Key in use is one for MSI itself - which is why I phrased my initial response the way I did. It isn't like MSI to make such elementary mistakes.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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May 8th, 2012 11:09am

I was afraid of that. So the manufacturer is a company called ZT Systems. I will ask them for the BIOS with Win7 SLIC table then. Do I need to include any other information? Should I include that it is an X58M motherboard or just that i need the BIOS update with a Win7 SLIC table? Once again, thanks a ton.
May 8th, 2012 11:20am

As far as I can tell, ZT are authorised to use the MSI CLIC table - I suggest that you contact them for assistance. You will need to tell them the exact model of motherboard you have - updating with the wrong BIOS will turn your PC into an expensive doorstop. Including the PC's serial number would help ensure that you get the right one.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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May 8th, 2012 11:45am

Other than X58M, what other motherboard information would I need? Also, where can I find the serial number?
May 8th, 2012 11:59am

"money4emailhelpisajoke" wrote in message news:a06688c9-8037-43e7-a78e-c402af16acc2... Other than X58M, what other motherboard information would I need? Also, where can I find the serial number? The machine's serial number should be on the case, or in the paperwork that accompanied it. According to the MGADiag, the motherboard is an MS-7593 - but it doesn't say which revision number it is (if any). The current BIOS is v3.8 - but I wouldn't worry about reverting back to an earlier one if necessary, unless there was a specific reason that you upgraded it in the first place. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
May 8th, 2012 12:35pm

Again, the case has been discarded and I have no paperwork. It looks like Microsoft won this time, I get to pay for software I already purchased.
May 8th, 2012 12:50pm

Hi, I suggest contacting Microsoft Customer Service and let them know the situation. It is a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Microsoft Customer Service (800) 426-9400 is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. pacific time.Niki Han TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
May 9th, 2012 1:12am

Hi, I suggest contacting Microsoft Customer Service and let them know the situation. It is a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Microsoft Customer Service (800) 426-9400 is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. pacific time.Niki Han TechNet Community Support
May 9th, 2012 1:14am


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