windows installer tries to open a non-existent program
Hello, When I try to open some programs in XP, I get a "Window's Installer" window that says: "the feature you are trying to use is on a network resource that is unavailable". The feature that it is looking for is: "C:\program files\earthlink setup\windows\access\".I have to close the box tree times (as it returns) and then it goes away and the chosen program opens.This earthllink program was removed from the computer previously.My questionis this: Why is windows installer looking for this program and how can I stop this action?Can anyone help me?Thank you, victor1244 1 person needs an answerI do too
January 6th, 2011 3:02pm

Hi victor1244,Did you make any software or hardware changes on your machine prior to this issue?Let’s follow these methods & check if it helps.Method 1You may unregister Windows Installer, and then reregister Windows Installer and check if it helps. To do this, follow these steps: a. On the "Start" menu, click "Run”. b. In the "Open" box, type "msiexec /unreg", and then press ENTER. c. Thereafter, type "msiexec /regserver", and then press ENTER.Method 2You may also download & install the latest Windows Installer 4.5 Redistributable & check if the issue persists.Method 3Make sure that you have uninstalled the EarthLink software completely from your computer. For more information, refer this link.How to manually remove programs from the Add or Remove Programs toolHope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.
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January 7th, 2011 4:47am

Hello, Thank you for your quick reply. I will try the methods in order as needed. I have uninstalled various programs lately as I am trying to clean up a newly acquired used computer. Thanks again, I will post the results, victor1244
January 7th, 2011 10:24am

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