Hi, I'm try to use windows backup to backup my hd but it keep failing. Windows 7. Log Name: System Source: volsnap Date: 16/07/2012 12:16:27 Event ID: 14 Task Category: None Level: Error Keywords: Classic User: N/A Computer: local Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="volsnap" /> <EventID Qualifiers="49158">14</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T11:16:27.546722900Z" /> <EventRecordID>132999</EventRecordID> <Channel>System</Channel> <Computer>local</Computer> <Security /> </System> <EventData> <Data>\Device\HarddiskVolumeShadowCopy6</Data> <Data>C:</Data> <Data>C:</Data> <Binary>0000000003003000000000000E0006C00B000000850100C002000000000000000000000000000000</Binary> </EventData> </Event> Log Name: Application Source: Windows Backup Date: 16/07/2012 12:16:36 Event ID: 4104 Task Category: None Level: Error Keywords: Classic User: N/A Computer: local Description: The backup was not successful. The error is: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037). Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Backup" /> <EventID Qualifiers="0">4104</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T11:16:36.000000000Z" /> <EventRecordID>27013</EventRecordID> <Channel>Application</Channel> <Computer>local</Computer> <Security /> </System> <EventData> <Data>Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037)</Data> <Binary>37000081E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary> </EventData> </Event> Log Name: Application Source: Microsoft-Windows-Backup Date: 16/07/2012 12:16:35 Event ID: 517 Task Category: None Level: Error Keywords: User: SYSTEM Computer: local Description: The backup operation that started at '2012-07-16T11:15:38.590332900Z' has failed with following error code '2155348000' (Windows Backup cannot find the shadow copy of the source volume.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>517</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T11:16:35.261852300Z" /> <EventRecordID>27012</EventRecordID> <Correlation /> <Execution ProcessID="5904" ThreadID="5292" /> <Channel>Application</Channel> <Computer>local</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTime">2012-07-16T11:15:38.590332900Z</Data> <Data Name="ErrorCode">2155348000</Data> <Data Name="ErrorMessage">%%2155348000</Data> </EventData> </Event>

make sure you disable any anti-virus running at the time of the backup. Or any kind of file sharing sevice

I have completly removed anti virus and check for shared folders ( nothing existed) Still failing . Log Name: System Source: volsnap Date: 16/07/2012 14:07:22 Event ID: 14 Task Category: None Level: Error Keywords: Classic User: N/A Computer: local Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="volsnap" /> <EventID Qualifiers="49158">14</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T13:07:22.645037300Z" /> <EventRecordID>133217</EventRecordID> <Channel>System</Channel> <Computer>local</Computer> <Security /> </System> <EventData> <Data>\Device\HarddiskVolumeShadowCopy2</Data> <Data>C:</Data> <Data>C:</Data> <Binary>0000000003003000000000000E0006C00B000000850100C000000000000000000000000000000000</Binary> </EventData> </Event> Log Name: Application Source: Windows Backup Date: 16/07/2012 14:07:49 Event ID: 4104 Task Category: None Level: Error Keywords: Classic User: N/A Computer: local Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002). Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Backup" /> <EventID Qualifiers="0">4104</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T13:07:49.000000000Z" /> <EventRecordID>27078</EventRecordID> <Channel>Application</Channel> <Computer>local</Computer> <Security /> </System> <EventData> <Data>The system cannot find the file specified. (0x80070002)</Data> <Binary>02000780E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary> </EventData> </Event> Log Name: Application Source: Microsoft-Windows-Backup Date: 16/07/2012 14:07:48 Event ID: 517 Task Category: None Level: Error Keywords: User: SYSTEM Computer: local Description: The backup operation that started at '2012-07-16T13:06:09.307440500Z' has failed with following error code '2155348000' (Windows Backup cannot find the shadow copy of the source volume.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>517</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T13:07:48.091142900Z" /> <EventRecordID>27077</EventRecordID> <Correlation /> <Execution ProcessID="5384" ThreadID="2132" /> <Channel>Application</Channel> <Computer>local</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTime">2012-07-16T13:06:09.307440500Z</Data> <Data Name="ErrorCode">2155348000</Data> <Data Name="ErrorMessage">%%2155348000</Data> </EventData> </Event>

run sfc /scannow from an elevated (run as admin) cmd window. then try again. If that doesnt work, check out this link http://support.microsoft.com/kb/979281

already run sfc /scannow and checkdisk on the c drive.

i try install software from http://support.microsoft.com/kb/979281 can up saying its not applicated with your rsystem

Log Name: Application Source: Windows Backup Date: 16/07/2012 14:55:46 Event ID: 4104 Task Category: None Level: Error Keywords: Classic User: N/A Computer: local Description: The backup was not successful. The error is: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037). Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Backup" /> <EventID Qualifiers="0">4104</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-07-16T13:55:46.000000000Z" /> <EventRecordID>27099</EventRecordID> <Channel>Application</Channel> <Computer>local</Computer> <Security /> </System> <EventData> <Data>Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037)</Data> <Binary>37000081E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary> </EventData> </Event>

However, you can also use one of the following methods to eliminate this error message during future backup operations: Create the missing LocalLow, Contacts, and Searches folders that are listed in the error message.Exclude the folders from the files to back up in the Backup settings, and then include those folders in their original location. To exclude the folders in the additional locations and to include those folders in the original location, follow these steps: In Control Panel, open Backup and Restore.In the Backup section, click Change settings.In the Set up backup dialog box, click Next.In the What do you want to back up dialog box, click Let me choose, and then click Next.Expand Data Files, expand <var><your user name></var> Libraries, expand Additional Locations, and then click to clear the AppData folder, Contacts, and Searchescheck boxes.Expand Computer, expand the item for your system drive (for example, expand Local Disk (C:)), expand Users, expand <var><your user name></var>, and then click to select the AppData, Contacts, and Searchescheck boxes if they exist.Click Next, and then click Save settings and exit.In Backup and Restore, click Back up now to perform a new backup. The backup operation should complete without errors.

http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/8be1ce21-a23d-4d2b-8563-5882dc73a383/ lots of info in this thread as well

i'm backing up fill c drive. try not including the users in my backup still comes up with same errors.

Sorry I ddin't check your link http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/8be1ce21-a23d-4d2b-8563-5882dc73a383/ I have already removed the antivirus from this pc. this is no anti virus software running on this pc. Still i'm getting same errors, i just dont understand why would this be happening.

I'm not sure, I've done about as much as i can, hopefully someone more knowledgeable in the backup software will see this and come help now. last think you could try is a chkdsk scan also

Hi , Here is a resolved thread for your reference: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/ba1a7ee1-3cc0-4765-a0a8-2c4cc05caabc Hope it helps.Tracy Cai TechNet Community Support

@Tracy Cai http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/ba1a7ee1-3cc0-4765-a0a8-2c4cc05caabc Microsoft Security Essentials (MSE) is not install on this laptop but still its fail my backup.

Hi , I know you have not install Microsoft Security Essentials. The solution provided in that link is to run full scan in MSE and remove the malware found by MSE. If anything unclear, please feel free to let me know.Tracy Cai TechNet Community Support

I have install Microsoft Security Essentials (MSE) and run full scan nothing was found then removed from system, then remove the MSE still I was unable to run the backup.

Hi, 0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up This issue occurs when you try to back up a specific library or when you accept the default settings in Windows Backup and Restore. Also, this issue occurs if the reparse point is a mounted volume that contains compressed files (for example, multimedia files, .zip files, and so on). To work around this problem, remove this reparse point from the library, and then run the backup wizard again. To back up content for this reparse point, select the absolute path of this location from the Windows Backup configuration user interface. I suggest perform the steps under the issue 2 workaround to solve the backup error message. Windows backup or restore errors 0x80070001, 0x81000037, or 0x80070003Tracy Cai TechNet Community Support

Hi , DIR /AL /S gives you list of "junctions" on the current folder and subfolders. Junctions are a very common kind of reparse point which in fact some kind of shortcut or link that redirects a folder. You can use the information to find the "links" (reparse points) that cause the issue. The error you encounter is usually related to "reparse points" pointing to locations that cannot be backed up for some reason (for example the FAT volume or the mounted volume). If you have these volumes, you need to convert them to NTFS (using convert command), delete mounted volume or not back these files up using Windows Backup. Please see the following link which details Reparse Points. http://msdn.microsoft.com/en-us/library/aa365503(VS.85).aspxTracy Cai TechNet Community Support

hi @Tracy I already check this webpage for the workaround. At the Command Prompt I run following command DIR /AL /S To get Mounted Volume all the juncation link I see where the the one which are windows they wasn't anything which user would have defined. I dont know what could be causing this issues. I'm just going to take the HD out and attached to another PC and then take a backup.

Hi , DIR /AL /S gives you list of "junctions" on the current folder and subfolders. Junctions are a very common kind of reparse point which in fact some kind of shortcut or link that redirects a folder. You can use the information to find the "links" (reparse points) that cause the issue. The error you encounter is usually related to "reparse points" pointing to locations that cannot be backed up for some reason (for example the FAT volume or the mounted volume). If you have these volumes, you need to convert them to NTFS (using convert command), delete mounted volume or not back these files up using Windows Backup. Please see the following link which details Reparse Points. http://msdn.microsoft.com/en-us/library/aa365503(VS.85).aspxTracy Cai TechNet Community Support