It happened after accidental reboot of my pc, for some reason my usb mouse and network have stopped working.

The windows detects Ethernet connection, but I can't access to the internet through PPPoE. Whenever I click to "connect to Internet" button, windows freezes and nothing happens. I've tried to remove an existing PPPoE connection and create a new one, but it fails with the network connection error 1062 during of connection.

The similar issue with my USB mouse,the windows just no longer detects it.

I had experienced the same issue in the past, and the only solution was to reinstall windows due to the lack of time to find out a problem.

PS. I believe it is the OS related issue rather than hardware since everything works fine on Linux(checked using ubuntu live cd)

Please help!

• Edited by Alex_Long Sunday, April 05, 2015 6:16 AM

Hi Alex_Long,

When did the issue start to occur ?Have you made any modifications to the machines before this issue ?

 We can try to reinstall the drivers from the Device Manager to have a check .
 It is recommended to download the driver for the devices from the manufacturer website .
 We also can run the built-in tool to have  a diagnostic .
 Control Panel\All Control Panel Items\Troubleshooting\All Categories\Harware and Devices,Network Adapter

" error 1062 "means services not start .I suspect there is a third party conflict here.To verify whether the issue is caused by a third party software ,we can perform a clean boot to have a troubleshoot :
 How to perform a clean boot in Windows
http://support.microsoft.com/en-us/kb/929135

Please run "sfc /scannow" to check the health of the system files ,too.

Best regards

• Edited by MeipoXuMicrosoft contingent staff, Moderator Monday, April 06, 2015 2:49 AM