windows 7 losing internet connection
i know this issue has been covered before, and i am not a computer geek, have a windows 7 os with d link dgl 4100 router after replacing my link sys because my internet connection kept going down. running windows firewall and have all the updated drivers
for my ethernet card and the d link is the latest version. i use a ppoe through my isp and they have verified that they have no problem. about every 30 mins my internet goes down and i either have to power down the router and bring it back up or shut down
the computer and bring that back up before the internet connection is restored. i don't know what else to do and and as a last resort will roll my os back to vista. thanks for any response/help anyone can give me.
April 26th, 2010 5:26am
Since you mention you're using pppoe through your isp, did you ensure is input correcty under router config page? Is there any third party firewall other than windows firewall?
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April 26th, 2010 5:43am
i have no third party firewall just windows, yes i did verify with my isp that everything is set up properly.
April 26th, 2010 5:49am
i have no third party firewall just windows, yes i did verify with my isp that everything is set up properly.
Have you check with dlink support whether is there any stable firmware which you could either downgrade or upgrade? Btw which version of router firmware you're having? Try swapping to another ethernet port and see how it goes
Lastly you're not running any P2P i assume?? And the router is on dhcp or static?
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April 26th, 2010 6:32am
running version 1.7 for d-link firmware which is the latest version i believe. i only have 1 ethernet port out of computer but have 4 ports on router, to the best of my knoweldge not running any p2p and i am not sure whether router on dhcp or static.
April 26th, 2010 7:06am
router is on dhcp
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April 26th, 2010 7:25am
running version 1.7 for d-link firmware which is the latest version i believe. i only have 1 ethernet port out of computer but have 4 ports on router, to the best of my knoweldge not running any p2p and i am not sure whether router on dhcp or static.
Ok, does your internet connection get disrupted only when you're gaming or as and when you access the net? Though you did mention you did verify with your isp that everything is set up properly but to be on the safe side, i'll link the step as how to
acess and configure the pppoe wan mode, just incase you left out something, following are the link and you might wanna consider changing the
reconnect mode feature from on demand to always on
http://img.photobucket.com/albums/v174/olivero/pppoe.jpg
http://img.photobucket.com/albums/v174/olivero/ppoe.jpg
Note: make sure the above wan mode as in pppoe is checked, follow by adding dns, primary and secondary dns server If using pppoe option, you will need to remove any pppoe client software from your computers
Btw have you try accessing the net directly through the modem and bypassing the router for the time being and see how it goes? What i mean of swapping ethernet ports is to swap the ethernet cable say currently is attach to the router port 1, swap it
to port 2, 3 and vice versa
From your first post you mention you're running vista previously, so does this problem occurs when you're with vista
April 26th, 2010 7:43am
it does not matter what i do, whether or not i am on line after about 30 mins the internet connection goes down and i have to reboot the router. have not yet tried to by pass router, will try that next.
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April 26th, 2010 7:49am
did not have any problem under win vista, tried setting idle time to zero, did not work, will try the always on and see if that works.
April 26th, 2010 8:33am
did not have any problem under win vista, tried setting idle time to zero, did not work, will try the always on and see if that works.
It seem to me there's some compatible issue between the router and win 7, try running
win 7 upgrade advisor
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April 26th, 2010 8:42am
the d link router i have is a replacement for the link sys router that i used to have and the link sys had the same problem. will double check w7 upgrade again, but now have the router set to internet connection always on and will see if that lasts past
30 min.
April 26th, 2010 8:48am
the only program that is close to my problem is the microsoft.net framework 1.1 which the upgrade advisor sys is not compatible. i have no idea if this program is related to my problem.
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April 26th, 2010 8:57am
the only program that is close to my problem is the microsoft.net framework 1.1 which the upgrade advisor sys is not compatible. i have no idea if this program is related to my problem
No harm upgrading the .net framework since is free or you might just wanna wait since you have set the router internet connection to alway on
April 26th, 2010 9:02am
leaving the router connection to always on does not work.
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April 26th, 2010 9:37am
leaving the router connection to always on does not work.
Hmm, just a thought, is this a laptop or desktop pc? You're running windows 7 32 or 64bit OS? Are you running any other wireless client as in usb or wireless lan? Did you verify all device is detected under device manager? And is this a fresh install or
upgrade version of win 7?
Oh ya, between have you try connecting directly to the modem and bypass the router for the time being and see how it goes?
April 26th, 2010 9:43am
this is a desk top running win 7 32 bit with just a wired router, all devices are seen under device manager and this is a fresh install from vista to win 7 which by the way was done about the end of jan beginning of feb and the problem has been like
this for only about the last 2 weeks. however let me note that since the time of install there would be ocasions when i would lose my internet connection and would have to reboot the router. maybe once a week to once every couple of weeks. have not
yet tried connecting to the internet directly yet.
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April 26th, 2010 5:44pm
have a windows 7 os with d link dgl 4100 router after replacing my link sys because my internet connection kept going down.
It seem the problem occurs when u're having linksys router as well as after you change to a dlink. As i menion earlier on, connect directly to the modem and bypassing the router for the time being and see how it goes
April 26th, 2010 7:04pm
maybe so but was using the linksys router under vista without any problems
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April 26th, 2010 7:17pm
To eliminate the cause, please try Daniel’s suggestion to bypass the router and connect the DSL modem directly for a test. Does Internet disconnect automatically
now?
Also, please upgrade the router’s firmware and NIC driver.
Thanks,
Novak
April 27th, 2010 10:11am
To eliminate the cause, please try Daniel’s suggestion to bypass the router and connect the DSL modem directly for a test. Does Internet disconnect automatically
now?
Also, please upgrade the router’s firmware and NIC driver.
Thanks,
Novak
Agreed on Novak suggestion.
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April 27th, 2010 11:44am
all the drivers for the nic and router are up to date. the only thing i did yesterday was to up date the micrsoft.net framework 1.1 which win7 upgrade advisor said was in compatible.several hours later the internet connection stopped dropping out and so
far has been working ok. will keep an eye on for at least the next 24 hrs or so to ensure that it will stay operational. i do not know what if anything the net framework might have had to do with my problem or what it is or does.
April 27th, 2010 5:32pm
all the drivers for the nic and router are up to date. the only thing i did yesterday was to up date the micrsoft.net framework 1.1 which win7 upgrade advisor said was in compatible.several hours later the internet connection stopped dropping out
and so far has been working ok. will keep an eye on for at least the next 24 hrs or so to ensure that it will stay operational. i do not know what if anything the net framework might have had to do with my problem or what it is or does.
Glad it helps.
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April 27th, 2010 6:00pm
was away from the computer for about an hour this morning and lost my internet connection and had to reboot router again
April 27th, 2010 8:32pm
had win 7 upgrade advisor check my computer this morning and it said that ms net framework 1.1 was in compatible, so deleted that and reinstalled the updated version i downloaded yesterday, shut down computer and restarted it again and now we will see
if the internet connection stays up.
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April 27th, 2010 9:28pm
As this is not the first time you covering this issue judging from your first post. And we have try all means guiding you but still fail. Have you try seeking help from dlink support? Check with them whether is there a version 1.8 or 1.9 firmware?
I believe they would be obliged to help, come to worse maybe they could change to another router for you
April 28th, 2010 2:43am
the firmware for my d link router is version 1.7 and that is the latest version, it's not a router problem since i had the same problem with my link sys router as well, reference my last post since properly upgrading my net framework, i.e. downloading
new version(4) deleting old version(1.1) and then installing version 4, this was all done about 7 hrs ago, i have not had a single problem since then. the mistake i made yesterday was not uninstalling ver 1.1 before installing ver 4. so we will see over the
next 2 to 3 days if this indeed solves the problem.
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April 28th, 2010 3:58am
for everyone's information since i upgraded to microsoft net framework ver 4 a week ago, have not had any problems with my internet connection. i consider this to have solved my problem and consider this thread closed. thanks to all for your help and advice.
May 4th, 2010 6:58am