Remember - This is a public forum so never post privateIdeas:why do i keep getting a blue screen on my laptop and then rebootingPrograms you are having problems withError messages Recent changes you made to your computer What you have already tried to fix the problem 1 person needs an answerI do too

Hi,§ What is the exact error message that you encounter during the blue screen?§ Does this happen randomly or whenever you access any program on the system?§ Do you remember making any changes to the system?§ Since when are you facing this issue? Please elaborate, so that we can assist you in a better way. I would suggest you to disable the automatic restart on the system and check for the exact error message that you encounter in the blue screen and let us know. Follow the steps mentioned below to disable automatic restart.a. Right-click My Computer and then click Properties.b. Click the Advanced tab.c. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.d. Clear the Automatically restart check box, and click OK the necessary number of times.e. Restart your computer for the settings to take effect. Method 1:Step 1:Check in safe mode whether the issue persists. Follow the steps mentioned below.a. Restart the system and then keep tapping F8 till you reach the boot menu.b. Select safe mode from the list and press Enter.If the issue does not persist in safe mode then, I would suggest you to do a clean boot. Follow step 2.Step 2:Follow the steps mentioned in the article given below.How to configure Windows XP to start in a "clean boot" statehttp://support.microsoft.com/kb/310353 Method 2:I would suggest you to update the drivers on the system for graphics card, sound card etc on the system and check whether the issue is resolved. I would also suggest you to update the chipset drivers on the system and check. Thank you and Regards. Thahaseena MMicrosoft Answers Support Engineer.Visit our Microsoft Answers Feedback Forum and let us know what you think.