I got a scam call trying to get access to my computer. The caller took me to the Customer Management Event View, which had a lot of errors and warnings. I told him I wasn't giving him access, hung up, googled Microsoft technical support and got a foreigner who told me it sounded like my computer was corrupt and I needed to talk to a level 3 technician. I had to charge $198 for the help, I gave the tech access to my computer and watched what he did, which was delete all my logs. He didn't change or fix anything. When I told him that, he said I didn't have to worry about the logs. (then why have them??? And what about the supposed corrupt computer??) My bank is questioning the charge of this foreign company. Was I scamed the $198, or is Macrofix legit? thanks.

Hi, If you don't submit request, Microsoft support won't call you initiatively. If you submit Microsoft support request, you will get a unique case ID. Here is the information about Microsoft support. http://support.microsoft.com/contactus/Niki Han TechNet Community Support

In addition to Niki, check the caller number by Google search and you will find the answer soon. Number of negative warnings would be sufficient for "common sense" response. Never ever give any personal information and never agree to innocent offer, when you are not sure with the identity of caller. Regards Milos