there's lots of error messages when start up, i've tried everything i know how and still cant see videos. even went to websites and only can see toolbar

Hi lenab35, ·What are the error messages and error code you are receiving at startup?·Which application you are using to play video?·Which is the internet browser you are using?·Do you remember any recent changes made on your computer prior to the issue?·What is the make and model number of the computer?·Do you know the file type which you are trying to play For the issue with startup errors you may check the behavior by booting the computer in clean boot state.You may refer the below link on how to configure Windows XP to start in a "clean boot" state:http://support.microsoft.com/kb/310353If the issue does not persist you may continue with step 2 from the above link.Make sure you reset the computer to normal mode after the troubleshooting completes. Refer the section “Steps to configure Windows to use a Normal startup state” Follow the below steps:Step 1: Try updating the codecs to check if the issue persists. Refer the below mentioned Windows help article.Codecs: frequently asked questions:http://windows.microsoft.com/en-US/windows-vista/Codecs-frequently-asked-questions (Holds good for Windows XP) Step 2: Check to see if you have the latest Video Drivers installed on the computer. You may log on to the computer manufacturer website for the same. Also check for the latest Windows Updates. Check to see if there are any related drivers available in the optional updates. How to configure and use Automatic Updates in Windows:http://support.microsoft.com/kb/306525 Step 3: Adjust graphics hardware acceleration. To do so, follow these steps:a. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.b. Click Advanced settings.c. Click the Troubleshoot tab, and then click Change settings.d. Move the Hardware Acceleration slider two notches to the left of Full (the Disable cursor and bitmap accelerations setting).e. Click OK, and then click Restart Now.f. Move the Hardware Acceleration slider two notches to the left of Full (the Disable cursor and bitmap accelerations setting).g. Click OK, and then click Restart Now. Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.

Also check to see if you have the latest version(10.1.102.64)of Adobe Flash Player 10 ActiveX installed by checking Add/Remove Programs in Control Panel, if not follow the instructions below;First uninstall your current Flash from the "Programs and Features" section of Control Panel.. Once that's done, then download and run the standalone Adobe Flash Uninstaller from the link below:http://kb2.adobe.com/cps/141/tn_14157.htmlAfter that's done, then download the standalone installer for Internet Explorer from the link below:(Please note, clicking on the links below will immediately bring up a download dialogue window.)http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exeIf you also have Firefox, Opera, or some other browser that doesn't support ActiveX, download the standalone installer from the link below and install it also.http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exeOnce that's done, then visit the site below using all your browsers, just to make sure Flash is working.. If it works correctly at the site below, showing "Successfully installed", then the other sites which request something different are incorrect.http://www.adobe.com/software/flash/about/

You can also manage Hardware Acceleration by right clicking on the video/screen and selecting "Settings". Uncheck the" Enable Hardware Acceleration" box and "Close". Close your browser(IE 8 or other)and then reopen. It's another possible solution to a common problem.