we have tried to log in as administrator and tried using the password hint question.1 person needs an answerI do too

If you have forgotten your password, if you have another user account with administrative privileges you can log into that account and change your original user account's password from the User Accounts applet in Control Panel. If you don't have another account like this set up or don't have the password to it, you'll need to log into the built-in Administrator account. In XP Home, boot the computer into Safe Mode. Do this by repeatedly tapping the F8 key as the computer is starting up. This will get you to the right menu. Navigate using your Up arrow key; the mouse will not work here. Once in Safe Mode, you will see the normally hidden Administrator account. The default password is a blank. In XP Pro, you do not need to go into Safe Mode. At the Welcome Screen, do Ctrl-Alt-Del twice to get the classic Windows logon box. Type in "Administrator" and whatever password you assigned when you set up Windows. If you reset the built-in Administrator account's password in Home or have Pro and don't remember the password, use NTpasswd to change the built-in Administrator account's password to a blank. Download the bootable CD .iso, burn with third-party burning software such as Roxio, Nero, or the free ImgBurn . Burn as an image, not as data. Boot with the media you created. You may need to change the boot order in the BIOS or get a temporary boot order menu with a special keypress. NTpasswd will run. Follow the instructions carefully. http://home.eunet.no/~pnordahl/ntpasswd/ Then go to the User Accounts applet in Control Panel and set passwords that you will remember and make other desired changes. WRITE THE PASSWORDS DOWN AND PUT THEM SOMEWHERE YOU WON'T LOSE THEM. MS-MVP - Elephant Boy Computers - Don't Panic!