Can someone help me...  My ports restart while my computer is on.  Here is some information.

Log Name:      System

Source:        usbehci
Date:          4/3/2015 12:32:09 PM
Event ID:      4
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      firefly
Description:
A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="usbehci" />
    <EventID Qualifiers="49153">4</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-03T16:32:09.044722200Z" />
    <EventRecordID>20509</EventRecordID>
    <Channel>System</Channel>
    <Computer>firefly</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\USBFDO-2</Data>
    <Binary>000068000100000000000000040001C000000000000000000000000000000000000000000000000002109643000000009F3200009D320000020000000000000000000000000000000000000000000000000000000000000000000000020000000000000002000000020000003E0F00000000000000000000020000000000000001000000000000000000000000000000</Binary>
  </EventData>
</Event>

Hi,

This issue seems to be related to heavy load on attached USB devices on a Windows 8 machine. It also might be related to your chipset or certain USB device. Lots of users reported that this issue normally happens on motherboard with AMD chipset.

Best thing to do is unplug all of the usb devices, (including mouse+keyboard), choose a device, plug it in, restart, and wait for this issue. I would try the USB wifi adapter or external storage device first.

Regards

D. Wu

Something else you may want to consider as a more basic step is to open Device Manager, select your USB hubs and USB devices, right click and select Properties, select the Power Management tab, and uncheck the box for Allow the computer to turn off this device to save power.

Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet