unpleased user

I am using a windows rt surface pro 2 it has currently upgraded to windows 8.1 and now all of my apps were uninstalled and I can not access any of my personal file such as pictures, music, videos etc. And I would like to get my apps back and to be able to access my personal files

May 14th, 2015 4:08pm

Which exact Surface model are you using? Surface RT is a totally different system than Surface Pro 2.

Sign in and visit Windows Store to get all the apps. In Windows Store > Account > My apps.

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May 14th, 2015 8:38pm

Hi,

There are two things to note here when upgrading to Windows 8.1 from windows 8 without losing apps:

1) The installation language must match your system's default UI language

2) A specific Windows 8 edition can only be upgraded to its equivalent or higher edition.

I would like to suggest you go through the link below:

How To Upgrade To Windows 8.1 Without Losing Apps

Regards,

Yan Li

May 17th, 2015 1:10am

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