hi,

under which directory in event vieuwer I can look

1- for detailed  information if the internet constantly causing problem ?

2-I see that the problem solver generating network diagnostic file with .etl extension  how I can open this file and read the information (I see etl is binairy file ,how I can convert it to normal file).

thanks

hov

Hello h.david,

If you want to read the .etl file, please refer to the following thread.
https://social.technet.microsoft.com/Forums/windows/en-US/bbd398bd-aab4-4719-bc2a-9aa05c0057f3/how-do-i-read-the-windows-7-backup-log-file-etl?forum=w7itprogeneral

About how to use Network troubleshooter event logs to solve network problems, please refer to the following article.
http://windows.microsoft.com/en-hk/windows7/use-network-troubleshooter-event-logs-to-solve-network-problems

Best regards,
Fangzhou CHEN

HD

You can use windows performance analyzer to view the "etl" file.  You can get that by following the download instructions here.  Or you can upload it and we will be happy to take a look

thanks,

now  know how to download  windows performance and how to open etl file with tracerpt command.

but my question is  what is the name of this 2  folders(network events ,internet events) in the event vieuwer and under which directory  they are.

is it under directory(in event vieuwer) logs and application services --Microsoft --Windows - or where?and what are the name of it.

hovhannes

HD

There are no 2 folders for just network, or just internet.  There are literally dozens of folders for networking under applications & services log>Microsoft.  Each component of networking basically has its own folder.  The best place to find networking issues is under windows log>system

thanks ,

I just checked and I see there is dozens of folders ,  but can you tell me which folder is the best for common internet problems , and which folders is the best for common network problems? 

2- I have new provider every time my internet goes down after a while , I called them and I see after resetting the modem the connection comes back but after closing the computer and opening again the conection goes down again .  so I have to reset the modem evrytime to get internet connection.

I ping 127.0.0.1  it is ok .  I ping gateway 192.168.0.x  it is ok . I run tracert to dns server ,it gives  a message the server is unreachable .   so now they wil send someone . this modem is new I doubt from the modem what do you thing?

hovhannes

Best is windows logs>system

When you ping 127.0.0.1 & 192.168.0.x you are ping local IP'S that are on your machine so of course they will work.  If you get dns host unreachable that will show in windows logs>system.  I would be happy to help you walk you through some trouble shooting if you like

thanks,

sorry I don't understand , which app do you man I have to download?

I see , I have to download mini toolbox.

thanks

HD

Correct minitoolbox collects all your networking information

thanks,

I have just serviceman from my provider hoe tried to solve the problem .  what he told that DNS settings of provider was not corrrect and he corrected it .

so Now I have just to wait to see if the problem is resolved . but if you still want to I upload this file to you I wil do it .  I have to go now if you want I upload thi file after few hours.

hovhannes

HD

Your call on the file.  If you are working I do not need it.  If you want to learn more about the issue (even if it is fixed) feel free to upload it

thanks,

I have just uploaded the test result document to OneDrive, to let you analyse ,  but I don't know how this OneDrive works . is that enough that I uploaded this document to OneDrive or I have to share it too.

hovhannes

HD

You either have to share it and put a link to it, or email it to me (address on my profile page)

I have shared the document , do you recieved it.

thanks

johannes

HD

If you put it on one drive you need to give us a link to it.

I see I have made a link to your email adres whith share option and notification in onedrive,

what else do you mean I don't understand.

I see also in OneDrive the link sended to your email adres , but there is some notification with dutch language.

johannes

HD

1-if you uploaded the files to onedrive go to the files>right click them>share>get a link>create link

2-if you emailed them.  try it again as I got nothing.

I did , if this time it wil not work I wil send test email for you.

thanks

I have just emailed to your email adres.

thanks

HD

Got it and from what I can tell your wifi appears to be configured correctly.  Are you still having a problem?  did you run the netsh commands from my above post?

From the bits that are in English it appears you are using your router for DHCP and I assume that is what your ISP told you to do.

You do appear to have a licensing issue

Error: (04/24/2015 04:54:25 PM) (Source: Software Protection Platform Service) (User: )
Description: De licentieactivering (slui.exe) is mislukt met de volgende foutcode:
hr=0xC004F074

You have 4 devices that do not have drivers and have quite a few things installed/

I have 3 os Installed on 2 computers and 1 windows 8.1 with 2 different  logs . and 1 printer .

so it can make 4 devices.

I just runned the netsh command as you told me .

1-  do you want me to send you again the test results

2-what do you mean with devices that do not have drivers and have quite a few things installed ?  do I have to update the drivers . I did few months ago for my laptop wich has windows 8.1.

thanks

johan

Hi,

Thanks for marking answer. We really appreciate your time and efforts. Hope your experience will help other community members facing similar problems. , if your need further support about your driver issue, you could open a new thread and let all forum users help you.

MVP ZigZags commands helped you refreshing your network settings and TCP/IP stack. So seems like your network configuration is good to go.

You could check your devices from Windows device manager, the device without a driver installed properly which has a yellow mark on that.

Since Windows doesnt check with manufacturers for driver updates. Youd be surprised how often these can change. It is a good habit that to keep device driver and system update up to date, it keeps your device working perfectly and good compatibility with your system.

Regards,

D. Wu