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The First Question Of Troubleshooting: If the problem is new, what changed between the time things worked and the time they didn't?The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this?Be sure the computer is clean:http://www.elephantboycomputers.com/page2.html#Removing_MalwarePost back with the answers/results and more details about your computer (what services, for example?) if you need further help.MS-MVP - Elephant Boy Computers - Don't Panic!