Back awhile ago, there was a power surge, & my computer was on, & I couldn't turn it off. Then it kept being turned on, & off, constantly. Then it was almost a week before the power problem was fixed. In the mean time a Trojan generic something, downloaded it's self. Because the mess didn't let the security turn on right. After that happened, the thing started downloading ____, attached to needed system updates. Then those in turn turned my security off, turned off windows update, my firewall, etc. & everything could not, & would not update, or turn back on. Even when trying it manually. I'd keep getting the error listed in the title, or the program would flash up really fast then not open. After searching online, I finally found a way to get rid of the Trojan, & viruses, they are all gone now, but, they seriously damaged the system files, & the main admin account. I had to create a new admin account, & delete the old one, it was so bad. I ended up downloading a month free trail, of a newer version of my security, & running it, to help clear up some of the mess. Now everything opens slow, or when it does opens repeats, or never opens, freezes up to say not responding, etc. Or I get the the group or dependency service failed to start error. My OS is Vista 32 bit. I have ran my security, etc. & everything says no viruses, spyware, malware, etc. are on here. I run them all on full scan back to back, now, even after being online for 5 minutes or less, just to be safe. I have IE disabled, because the thing currupted it, to where it opens, on it's own, & says "IE encountered a problem" or something like that, then I get slammed by random file names .exe stopped working, which I found out were more viruses, that I ended up deleting manually, because nothing got the off. They were repeating, & hanging names to hide from everything. They are no longer on here either. To make a long story short, how can I stop this error, & get everything to work right again? I know I can take it to a repair place, but, they'd want to keep it for longer than would be needed, then do things they are not told to, & charged a high amount for it, & I can't afford repair bills, or buying a new computer. Last time I took it in to replace a defective part, they cleaned out some stuff, & ended up wiping out photos, writtings, & drawings I was still working on. I had them backed up, but, I hate saving unfinished things on CDs, & DVDs. So hard to erase, & update the version saved. Anyhow, they kept it 2 weeks, when it only needed to be 1 week, or a few days, charged for doing that stuff, the part, replacing the part, etc. & when I'd call to see if it was done, oh we haven't worked on it yet, the whole 2 weeks. So I want to try, & fix this on my own. Can someone help me, as to what to do? & this has nothing to do with my network, or connection, like all the others regarding this error says. I have already checked all that.

Hi, First, you may move to the following steps to repair the system: 1. System File Scanner ----------------------------- 1). Turn on your machine 2). Immediately begin tapping the F8 key repeatedly (If you get to the Windows startup screen start over) 3). When the Startup Options menu comes up select Safe Mode with Command Prompt 4). At the command prompt type this command sfc /scannow 5). Then press enter This utility will look for damaged or missing system files and attempt to correct the problem. When it finishes, it will tell you the results (example: SFC found and fixed problems). Restart your system normally. If you boot successfully into Vista, the problem should be solved. Let us know if either of these steps solve the problem. 2. Startup Repair from the Windows Recovery Environment (WinRE) ----------------------------------------------------------------- 1). Insert the Windows Vista installation disc into the disc drive, and then start the computer. 2). Press a key when the message indicating "Press any key to boot from CD or DVD ". appears. 3). Select a language, a time and currency, and a keyboard or input method, and then click Next. 4). Click Repair your computer. 5). In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 6). At the System Recovery Options Dialog Box, click on Repair your computer. 7). Click the operating system that you want to repair, and then click Next. 8). In the System Recovery Options dialog box, click Startup Repair. Also, regarding the virus issue, I would like to provide the following suggestions: 1. You may specifically give the Administrator the full permissions and then boot in Safe mode to run the antivirus software to remove the virus. 2. Please contact your antivirus program manufacturer support to see if they have special update or tools to complete remove the viruses. 3. Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links: Help: I Got Hacked. Now What Do I Do? http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx Help: I Got Hacked. Now What Do I Do? Part II http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx How A Criminal Might Infiltrate Your Network http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx Malicious Software Removal Tool http://www.microsoft.com/security/malwareremove/default.mspx The Day After: Your First Reponse To A Security Breach http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse 4. You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services. For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates. I hope this helps. Thank you for your time and cooperation! (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.) Regards, Sabrina This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.