okay I hope somebody can help. I have one of those antivirus bugs on my laptop. I have tried everything but nothing has helped. I am currently in safe mode but when i try to do system restore it tells me it is turned off. I can't turn it back on because my system protection tab is missing.

For information and suppot on virus issues, I suggest you call Microsoft PC Safety telephone number, 1-866-727-2338 (1-866-PCSAFETY). This service offers no-charge assistance for virus-related issues or questions. Also, you can check Microsoft Security and Privacy Website at: http://www.microsoft.com/security/ Based on your description, you may need a clean installation. Regards, MiyaMiya Yao TechNet Community Support

For information and suppot on virus issues, I suggest you call Microsoft PC Safety telephone number, 1-866-727-2338 (1-866-PCSAFETY). This service offers no-charge assistance for virus-related issues or questions. Also, you can check Microsoft Security and Privacy Website at: http://www.microsoft.com/security/ Based on your description, you may need a clean installation. Regards, MiyaMiya Yao TechNet Community Support