touch kwyboard pops up. cant usw orherhow can I fix?

Kindly repost your issue here :Surface

Hi judy ,

Please refer to the following link to have a troubleshoot .

Troubleshoot your Surface Cover
http://www.microsoft.com/surface/en-hk/support/hardware-and-drivers/troubleshoot-surface-keyboards

We have a specialized forum for the Surface products as S.Sengupta posted , we can ask for help there .They are more familiar with this product and they may have more resources to resolve this issue .

Best regards