some external users cannot access a published UAG portal

We are using Forefront UAG 2010, version 4.0.320.10100.  I have published a portal (https://webconnect.hbcs.org) that some of my external users can connect to and others cannot. The ones that can connect are having no issues.  The ones that cannot connect are getting:  Page cannot be displayed.  I am running out of ideas as to why this is happening.

Here are some items we have tried investigating with no luck:

1. external user computers and security settings, anti-virus, trusted sites, etc.

2. trace route information is the same across all working/non-working external user computers

3. different OS version such as windows xp, windows 7

Could there be anything inside UAG configuration that would allow a certain external IP address and not others?

February 26th, 2014 4:13pm

Turns out this was related to our subnet mask entered incorrectly on the webconnect address.
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March 5th, 2014 2:06pm

Turns out this was related to our subnet mask entered incorrectly on the webconnect address.
  • Marked as answer by JasonJohnson9 Wednesday, March 05, 2014 7:04 PM
March 5th, 2014 10:04pm

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