I'm trying to get Skydrive working on a fresh install of Windows 8.1 Pro RTM.  When I go to Skydrive (show my files in skydrive) via the "metro" app, the view is empty.  When I look at the skydrive folder in explorer.exe, it's also empty. 

I went to a command prompt running as an administrator and ran "skydrive /shutdown" followed by "skydrive" in order to reboot skydrive.  When I attempt to start skydrive, I get two entries in the Event Log.  The second event viewer message refers to a file named Report.wer that contains info about the crash.  I've attached the contents of both eventvwr entries and the contents of Report.wer.

I'm wondering if this has anything to do with Skydrive Pro being installed by the Office 2013 installer that comes from my Office 365 subscription. 

Any thoughts on how to fix skydrive.exe? 

Thanks,

-Ben

*** START OF ENTRY #1 ***

Log Name:      Application
Source:        Application Error
Date:          10/18/2013 1:54:47 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      modena.benday.local
Description:
Faulting application name: SkyDrive.exe, version: 6.3.9600.16384, time stamp: 0x5215d0a0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x6ec
Faulting application start time: 0x01cecc2b2291a23c
Faulting application path: C:\Windows\system32\SkyDrive.exe
Faulting module path: unknown
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-18T17:54:47.000000000Z" />
    <EventRecordID>5241</EventRecordID>
    <Channel>Application</Channel>
    <Computer>modena.benday.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SkyDrive.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d0a0</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>00000000</Data>
    <Data>0000000000000000</Data>
    <Data>6ec</Data>
    <Data>01cecc2b2291a23c</Data>
    <Data>C:\Windows\system32\SkyDrive.exe</Data>
    <Data>unknown</Data>
    <Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
< /Event>

*** END OF ENTRY #1 ***

*** START OF ENTRY #2 ***

Log Name:      Application
Source:        Windows Error Reporting
Date:          10/18/2013 1:54:48 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      modena.benday.local
Description:
Fault bucket 125375516, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SkyDrive.exe
P2: 6.3.9600.16384
P3: 5215d0a0
P4: StackHash_fc6e
P5: 0.0.0.0
P6: 00000000
P7: 00000000
P8: PCH_B0_FROM_KERNEL32+0x00000000000E957A
P9:
P10:

Attached files:
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901

Analysis symbol:
Rechecking for solution: 0
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Report Status: 0
Hashed bucket: 6159b27cd9fa18957f6e24562298e260
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-18T17:54:48.000000000Z" />
    <EventRecordID>5242</EventRecordID>
    <Channel>Application</Channel>
    <Computer>modena.benday.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>125375516</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>SkyDrive.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d0a0</Data>
    <Data>StackHash_fc6e</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>00000000</Data>
    <Data>PCH_B0_FROM_KERNEL32+0x00000000000E957A</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
    <Data>0</Data>
    <Data>6159b27cd9fa18957f6e24562298e260</Data>
  </EventData>
< /Event>

*** END OF ENTRY #2 ***

*** START OF Report.wer ***

Version=1
EventType=APPCRASH
EventTime=130265924878577799
ReportType=2
Consent=1
UploadTime=130265924880749087
ReportIdentifier=605dbfab-381e-11e3-8255-406c8f337b4e
IntegratorReportIdentifier=605dbfaa-381e-11e3-8255-406c8f337b4e
NsAppName=SkyDrive.exe
Response.BucketId=6159b27cd9fa18957f6e24562298e260
Response.BucketTable=4
Response.LegacyBucketId=125375516
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SkyDrive.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.16384
Sig[2].Name=Application Timestamp
Sig[2].Value=5215d0a0
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_fc6e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=00000000
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_B0_FROM_KERNEL32+0x00000000000E957A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fc6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fc6e14469e9be21ccec6d1e7f94ef71a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1bdc
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1bdc6a015c688a7765d304004fa496f9
UI[2]=C:\Windows\system32\SkyDrive.exe
UI[3]=SkyDrive Sync Engine Host has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\system32\SkyDrive.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[6]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\COMCTL32.dll
LoadedModule[7]=C:\Windows\system32\SkyDriveTelemetry.dll
LoadedModule[8]=C:\Windows\system32\SyncEngine.DLL
LoadedModule[9]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[10]=C:\Windows\system32\SHELL32.dll
LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[14]=C:\Windows\system32\SspiCli.dll
LoadedModule[15]=C:\Windows\system32\dwmapi.dll
LoadedModule[16]=C:\Windows\system32\VERSION.dll
LoadedModule[17]=C:\Windows\system32\ole32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\RPCRT4.dll
LoadedModule[20]=C:\Windows\system32\GDI32.dll
LoadedModule[21]=C:\Windows\system32\winbici.dll
LoadedModule[22]=C:\Windows\system32\wevtapi.dll
LoadedModule[23]=C:\Windows\system32\WINHTTP.dll
LoadedModule[24]=C:\Windows\system32\WS2_32.dll
LoadedModule[25]=C:\Windows\system32\XmlLite.dll
LoadedModule[26]=C:\Windows\system32\loadperf.dll
LoadedModule[27]=C:\Windows\system32\Secur32.dll
LoadedModule[28]=C:\Windows\system32\WININET.dll
LoadedModule[29]=C:\Windows\system32\PROPSYS.dll
LoadedModule[30]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[31]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[32]=C:\Windows\system32\NSI.dll
LoadedModule[33]=C:\Windows\system32\iertutil.dll
LoadedModule[34]=C:\Windows\system32\IMM32.DLL
LoadedModule[35]=C:\Windows\system32\MSCTF.dll
LoadedModule[36]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[37]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[38]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[39]=C:\Windows\system32\uxtheme.dll
LoadedModule[40]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[41]=C:\Windows\system32\rsaenh.dll
LoadedModule[42]=C:\Windows\system32\bcrypt.dll
LoadedModule[43]=C:\Windows\system32\profapi.dll
LoadedModule[44]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[45]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[46]=C:\Windows\System32\IDStore.dll
LoadedModule[47]=C:\Windows\System32\wlidprov.dll
LoadedModule[48]=C:\Windows\System32\netprofm.dll
LoadedModule[49]=C:\Windows\system32\apphelp.dll
LoadedModule[50]=C:\Windows\System32\SkydriveShell.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=SkyDrive Sync Engine Host
AppPath=C:\Windows\system32\SkyDrive.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=58F36FD04AC6489A8303F7AC8A7EFE3B

*** END OF Report.w

please download this reg file from my SkyDrive:

http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/LocalDumps.reg

and make a double click on the file to import it.

When an application crashes (like SkyDrive), Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump (zip it first) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

Andr

[1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
[2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Hi Andre --

Here's the link to the dump files.  http://sdrv.ms/Hjnb2G

Thanks,

-Ben

BTW, now that I've added that windows dump config to the registry, how do I disable that?

Thanks,
-Ben

SkyDrive crashes with code 0x80070002:

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

APP:  skydrive.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT

BUGCHECK_STR:  APPLICATION_FAULT_APPLICATION_FAULT

STACK_TEXT: 
00 kernel32!RaiseFailFastException
01 SkyDrive!FailFastThrow
02 SkyDrive!FailFastHrWorker
03 SkyDrive!CoreApiUtilities::SyncEngineErrorToSyncClientError
04 SkyDrive!CoreApiUtilities::MapSyncEngineResultToSyncClientResult
05 SkyDrive!CoreApi::Initialize
06 SkyDrive!Application::InitializeTopLevelObject
07 SkyDrive!Application::Initialize
08 SkyDrive!wWinMain
09 SkyDrive!__wmainCRTStartup
0a kernel32!BaseThreadInitThunk
0b ntdll!RtlUserThreadStart



 syncengineruntimemanager.cpp:156!SyncEngineRuntimeManager::Initialize (ERROR): Failed to show/hide SkyDrive Shell Items, error code: 0x80070002

But I have no idea what "Failed to show/hide SkyDrive Shell Items, error code: 0x80070002" means.

I'll ask Microsoft and tell you what I hear from them.

To disable dump creation, run regedit.exe, go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

and delete the DumpFolder and DumpType values.

Hi Andre --

Another thing that I noticed is that Skydrive seems to be running from time to time and creating additional Skydrive folders in my profile directory.  Yesterday afternoon there were ~60 of these folders and i deleted them.  Since then there are 6 new ones (see screenshot below).  All these folders are empty.

I'm wondering if I'm simply running in an unsupported configuration.  There are two things that make my install odd:

1) my workstation is joined to an ActiveDirectory Domain.  It seems like lots of other people on the internet(s) are having similar problems.  It's not clear from that Skydrive is actually even *supposed* to work in this config.

2) I subscribe to Office 365.  O365's installer installs something called SkyDrive Pro 2013.  I wonder if these simply can't run side-by-side.  Translation: if you subscribe to Office 365, perhaps you can't also use Skydrive on Windows 8.1 anymore.   

Thanks,

I don't use SkyDrive Pro/Office 365, so I can't say how this work.

We are experiencing the exact same issue at my workplace, we are currently testing Win8.1.

I currently have 6 *.old Skydrive folders in my user profile and constantly see the same error message as you Ben.

I am an Active Directly user aswell, with a new Microsoft account linked to it.

We are using Office 2013, I do not believe we have Office 365.

FYI, recreating my user profile have resolved this issue.

FYI, recreating my user profile have resolved this issue.

My computer was freshly imaged last Friday and the issue was present from the first time I logged on...

Hi jfleveille--

What was your process for deleting your broken profile off of the workstation?  I went to Control Panel (the "classic" version), went to User Accounts, and then deleted the profile.  I rebooted and then every time, I'd get a temporary profile instead of the workstation creating a new local profile. 

As an experiment, I created a completely new user on my domain and logged in to this workstation.  Just like Pantonious, Skydrive was still horked.  When I opened the Skydrive app it said "Your SkyDrive couldn't be created on this PC." 

I'm not sure if this is related but I'm currently running into problems with Windows Search not indexing control panel, OneNote, or Outlook entries.  I think that there's a theme here regarding Win 8.1 workstations that are joined to an Active Directory Domain.  http://social.technet.microsoft.com/Forums/windows/en-US/730a8982-b062-4314-9b71-bca3721b498c/windows-81-search-is-broken-for-workstations-joined-to-active-directory-domain?forum=w8itprogeneral

-Ben

I went to the System / Advanced Settings, then Settings for Users Profiles. Deleting the profile this way seems to cleanup some keys in the registry...

I'm also using AD with a roaming profile + folder redirect 

I think I found a fix!

I went looking at %LocalAppData%\Microsoft\Windows\SkyDrive\logs and found some messages in the SyncEngine*.etl files in that dir.  (BTW, Visual Studio wants to open those *.etl files but it doesn't show anything.  It's easier to open these files in Notepad and wade through the mess of hex.  Eventually, you'll come to readable text.)  The messages were:

1) Failed to show/hide SkyDrive Shell Items, error code: 0x80070002
2) Unable to correctly read and parse the ClientPolicy.ini file

A quick search brought up some posts complaining about the Win-X shortcut being broken.  (link)  I tried my Win-X key and it was indeed not working.  That forum discussion led to another forum post about Skydrive generating a lot of extra empty Skydrive folders in the user profile dir.   

These posts suggested some commands to run from an Administrative command prompt.  

*** START OF SCRIPT ***

reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{8E74D236-7F35-4720-B138-1FED0B85EA75}\ShellFolder /v Attributes /t reg_dword /d 0x00100000 /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /f >NUL 2>NUL
reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /v Version /t REG_SZ /d "1" /f
reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /v StubPath /t REG_SZ /d "\"%ProgramFiles%\windows-8-fixes\fixWinX.cmd\"" /f

xcopy /S /C /I /Q /H /R /Y "%PUBLIC%\..\Default\AppData\Local\Microsoft\Windows\WinX\**" "%LocalAppData%\Microsoft\Windows\WinX"

*** END OF SCRIPT ***

I ran the above commands and SKYDRIVE IS WORKING!!!!!!!!! :)

Thanks for the help everyone!

-Ben

I had exactly the same issue. Same behaviour with Win-X although I thought it had to to with the virtual installation of Win 8.1. I ran the script as suggested and hey! - both issues are gone. THANK YOU a thousand times, Ben.

...Christian 

Yep, that fix does work ;-)

It was a hard time for me. After updating to Win8.1 on my Desktop, Skydrive was not working on two machines.

Thanks a lot :-)

Unfortunately it didn't work for me. I am still getting the error with below details.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: skydrive.exe
  Application Version: 6.3.9600.16412
  Application Timestamp: 5243d370
  Fault Module Name: StackHash_d9fd
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception Code: 00000000
  Exception Offset: PCH_A2_FROM_KERNEL32+0x00000000000E75AE
  OS Version: 6.3.9600.2.0.0.256.4
  Locale ID: 1033
  Additional Information 1: d9fd
  Additional Information 2: d9fd36b4f0eca24589af76e0b37c8271
  Additional Information 3: 95dd
  Additional Information 4: 95dd00f7da03018d57716ce7b0bebe01

Please let me know if I can try any other fix.

Thanks,

Prakash

also generate the dumps and share them. If you work for MSFT, ask internally for

Hey everyone, just wondering if there was another solution to the problem. Ben-I tried running those commands, but still no good. I have one PC that won't sync-it's complaining about a file that doesn't exist anymore (locally or on the cloud).  Short of recreating the user profile completely, anything else you can think of that might work?

Please mak sure you install the new updates from current Patchday. I also see that the SkyDrive sync engine got an update. Maybe it fixes the crashes.

I've applied today's patches without any success.

I'm seeing errors such as:

localchanges.cpp:3603!addFileIfExists (ERROR): Path difference detected between '%MountPoint%\Mike\SAP\SAP-SU~1.rtf' and '%MountPoint%\Mike\SAP\SAP-SU~1-Contact-857.rtf'

filesystem.cpp:2314!FileSystemUtil::CreatePlaceholderFile (ERROR): Failed to Save the placeholder file, error: 0x80070050

localchanges.cpp:8144!HandleMaximumAllowedPlaceholderRetries (CRITICAL): FAILED: Maximum allowed retries on the placeholder changes, type: 5

syncstatus.cpp:684!SyncStatus::InitializeGlobalErrorFromDisk (NORMAL): Initializing SyncStatus with state 0 saved on root folder %UserProfile%\SkyDrive

Looking for advice, if anyone has figured it out. :)

Cheers

Mike

I've applied today's patches without any success.

I'm seeing errors such as:

localchanges.cpp:3603!addFileIfExists (ERROR): Path difference detected between '%MountPoint%\Mike\SAP\SAP-SU~1.rtf' and '%MountPoint%\Mike\SAP\SAP-SU~1-Contact-857.rtf'

filesystem.cpp:2314!FileSystemUtil::CreatePlaceholderFile (ERROR): Failed to Save the placeholder file, error: 0x80070050

localchanges.cpp:8144!HandleMaximumAllowedPlaceholderRetries (CRITICAL): FAILED: Maximum allowed retries on the placeholder changes, type: 5

syncstatus.cpp:684!SyncStatus::InitializeGlobalErrorFromDisk (NORMAL): Initializing SyncStatus with state 0 saved on root folder %UserProfile%\SkyDrive

Looking for advice, if anyone has figured it out. :)

Cheers

Mike

Phone the MS support and upload them the dumps.

I ran the script. No good. SkyDrive.exe keeps starting and crashing. This is on my desktop system running Windows 8.1 Pro. I have a laptop that is also running Windows 8.1 Standard edition, both have Office 365 installed. It works fine on the laptop. I have no idea what is different. I do not have a Windows Domain installed. I am using Microsoft accounts on both machines.