shuttind down
Hi i purchased a laptop 2 months ago its new acer aspire 5532 series.i dont know what happened to my laptop all of sudden its shutting down and showing an error sound like to save ur system from being crashed windows is shutting down.when i try to restart its starting only in safe mode and in safe mode when i restore it to earlier stage only its working normally this happens when im trying to reinstall any new software like anti virus sofware etc.i think this 4 th time happening.can u please give me solution in steps hpw to resolve the prb. Thanks
April 1st, 2010 12:01am

Hi kalyani7, could you let me know the detail error message while the issue occurs? Do you encounter blue screen? You can try clean boot first: 1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility. Note: Please click Continue if the "User Account Control" window pops up. 2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).3. Click the "Startup" tab, click "Disable All" and click "OK".4. Restart the computer and test the issue. Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK". Please test this issue in the Clean Boot environment. Sean Zhu - MSFT
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April 2nd, 2010 5:07am

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