scroll keys

Hi,

Quite often when I use the scroll keys on a page, the page minimizes and the only way I can combat this is to shut down and restart which fixes the problem until the next time, so if anybody can help I would be grateful

Thanks in advance

January 29th, 2015 11:05pm

Update your graphic card driver.

Visit the website of the graphic card manufacturer to download and install the latest driver.

Free Windows Admin Tool Kit Click here and download it now
January 30th, 2015 2:06am

Hi dizzybabs,

Could you please explain a bit for the scroll keys here? Are you trying to scroll a webpage or something else?

If possible, please upload us a screenshot.

Another thing you might take a try is to restart Windows Explorer:

Open Task Manager, click file, select run new task, then type the explorer.exe in the run box.

After that, check if issue insists.

Best regards

January 30th, 2015 11:25am

Yes I am trying to scroll webpages..... I can scroll for a while and then all of a sudden when I scroll down it minimizes my page.  I wil try the task manager but can you tell me where to find it on my computer.

Thanks

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January 30th, 2015 7:33pm

Hi dizz,

You may right-click on the task bar and then select task manager. You may try it anyway.

Further, you may try to use the scroll key to click on the webpage, then drag your mouse up or down to check the pages.

For the Windows start to minimize, this might be caused by Aero Snap, or the superfetch (Which once disabled, the system will become slower):

Forum FAQ:How to disable/enable Aero Snap

You may also follow the advice below:

windows r , regedit

Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
Session Manager\Memory Management\PrefetchParameters
Double click on "Enable SuperFetch".

The values you can choose from are:

0: Disable SuperFetch
1: Cache applications only
2: Cache boot files only
3: Cache everything (default)

Also set the same option as you did for SuperFetch to the entry
 "Enable Prefetch". The options are the same for this entry as they are
 for "Enable SuperFetch" so if you set "Enable SuperFetch" to "2", 
set "Enable Prefetch" to "3".

Thread reference: windows 8.1 all windows minimize randomly

Best regards

February 1st, 2015 9:57pm

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