my computer automatically restarts even if i select shutdown option. there was a solution in microsoft website that we must go startup and recovery and untick the automatically restart option, it works but power light is on and fans are not shutting off and processor is still running . please help.1 person needs an answerI do too

Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated, particularly on Windows Vista and Windows 7.A.The first step is always to make sure your computer is virus/malware free.http://www.elephantboycomputers.com/page2.html#Removing_MalwareB. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 How to perform a clean boot in Windows Vista or Windows 7 - http://support.microsoft.com/kb/929135 C. If you need more information, here is an excellent shutdown troubleshooter - http://www.aumha.org/win5/a/shtdwnxp.htm MS-MVP - Elephant Boy Computers - Don't Panic!