I have Scott Joplin's "The Entertainer" playing constantly when volume is unmuted.

Hi Annieoke,You may configure the computer in clean boot and check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/310353Note: Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’ from the article: How to configure Windows XP to start in a "clean boot" state: http://support.microsoft.com/kb/310353Hope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.

Have tried to download the Guided Help and keepgetting the message that this action cannot be performed now and to try later.

Hi Annieoke,You may manually configure the computer in clean boot state by following ‘Method 2’ from the link provided in the previous post.Hope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.