We are migrating to Win7 from XP. With XP we used both the Remote Desktop and Remote Assistance without any problems. Now with Win7 we have the following issues (the initiating side is Windows 2008 R2); When using Remote Desktop (RD) to Win7 clients connected via VPN, the connection is made then both the RD session and VPN drop. It appears that the network connection is reset just as the session starts. This happens when the client is wireless or wired. The VPN client is Cisco's SSL Client set to connect before logon and not to disconnect with logoff. I've tried it both with the user logged on (where I'm prompted to log them off) and before the user logs on. In XP this worked fine even with the VPN wired or wireless. I may just be a little confused. What I want is the same functionality we had with Remote Assistance (RA) in XP (i.e. we could simply offer the remote assistance and the user allowed it). It seems to much more complicated now where they have to email me an invitation and tell me a passcode. But even then, when I connect and try to do anything that requires elevated permissions the remote screen goes black and the prompt for elevated permissions is only shown on the local (meaning Me, the remote person, can't enter the logon for the elevated permissions. Oddly enough this same thing happened when I use GoToAssist.