I am running Windows Vista Business with SP1. Remote desktop won't work for some reason. I have remote desktop enabled, and all the services are working. (I have gone to the services page and found there terminal service to be running) My computer isn't listening on port 3389. In the event viewer there is an error that says:Terminal Service start failed. The relevant status code was Error: 0xc004f012. I have heard from someone else that the error code has something to do with vista genuine problems. My copy of windows is activated, and I have gone to the validate page, and have validated my computer. I don't know if it will help any but I will post my MGA Diagnostic information. Diagnostic Report (1.7.0095.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-VBP68-62DDP-DMWY2 Windows Product Key Hash: FM7hPl+wmJMnNLHDYlckXhXZEcY= Windows Product ID: 89576-428-2270996-71906 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.0.6001.2.00010100.1.0.006 CSVLK Server: N/A CSVLK PID: N/A ID: {70A1FA82-0EA1-46CE-AE4E-ACC2DC036038}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.7.69.2 Signed By: Microsoft Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6001.vistasp1_gdr.080917-1612 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGATray.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{70A1FA82-0EA1-46CE-AE4E-ACC2DC036038}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DMWY2</PKey><PID>89576-428-2270996-71906</PID><PIDType>5</PIDType><SID>S-1-5-21-946167259-3161758754-1230097733</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>39313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002

Hi, The WGA Diagnostic has indicated that the system is Genuine. The issue should not be caused by validation. The behavior may be caused by the anti-virus and firewall which can block the Terminal Service to start. I suggest that you temporary disable the security programs on the host computer, and then try to connect to the host from Remote Desktop. If the issue persists, please follow the steps below to check the Terminal Service. 1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Double click the service " Terminal Services". 3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service. Please let me know the result.

Terminal Services is set to Automatic, and curently says running. I disabled the windows firewall, and my anti virus program. Still can't get remote desktop to work.

Hi, Have you tried the suggestion to re-enable Terminal Service? In most situations, even a service is corrupt, it will still shows as "running". In this case, we disable it, and re-enable it to check if it works properly. If the process does not report any errors, we could confirm that the service is running correctly. Please try and let us know the result. If the issue still occurs, check Event Log and try to find if there is more information when the issue occurs. Additionally, please let us know if the issue occurred when the computer was built, or it started to occur recently.