remote desktop select users button disabled, upraded from home edition to pro

I have a windows 8 desktop with home edition and I upgraded it online to professional version. The "Select Users" button in remote desktop setting is disabled. I also found out that the "Remote Desktop Users" group is missing. Adding user groups in "Allow log on through Remote Desktop Services" in "Local Security Policy" does not fix the problem. Only the administrator is able to remote desktop to the computer.

February 8th, 2013 8:47am

Run SFC command to check the cuprrted system files.

Meanwhile, run winver to check the OS version.

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February 12th, 2013 9:24am

It's nothing to do with hardware problem. It has to be a bug in Windows 8 as I saw this problem in other threads by people who upgrade to Windows 8 Pro from Windows 8. The "Remote Desktop Users" and "Backup Operators" groups are missing.

February 15th, 2013 11:16am

Hi all - with the July update rollup (KB2855336), there is a fix which resolves the issue with the Pro Pack upgrade scenario.  More details on the symptoms in this specific scenario are also documented in KB2850661.
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August 5th, 2013 2:07pm

Hi thanks for post,

When you are using Local account on the Windows 8 it is disable Remote Desktop Services.
i suggest that you are use to Microsoft Account in windows 8 then problem will be resolve

August 6th, 2013 1:33am

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