after the free support period for Windows 7 has expired, is it possible to purchase support for a specified time period so that more than one problem can be addressed via phone? sincerely, Aaron

Microsoft offers all support via the support homepage support.microsoft.com. prices and availability differ according to product, productlifetime and you relationship with Microsoft. My advice is to contact MS support directly with you suestion: they are the only ones that can give you a guaranteed response!MCSA/MCTS/MCP

Hi, According Microsoft's policy,you can only resolve one issue within one instant service. Sometimes, if the two issues are deeply related, they may open another sub-case for free. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.