My laptop does not recognise that i am connected to the internet when trying to install and update. when i try to use the online help it says it is unavailable and to check my internet connection but i am connected to the internet, it also does this when trying to update and install software. can anyone help me? thanks

These applications may be honoring Internet Explorer's offline setting. Try this: 1 - Open Internet Explorer 2 - Tap the Alt key on your keyboard, then press F to display the File menu. 3 - Make sure "Work Offline" is not enabled Please let us know if this helps. If this was helpful, please vote by clicking the green triangle. If it solves the issue, click Propose as Answer. Thanks!

Hi thanks for that but i did what you said and it was not enabled. do you have any idea what else it could be, this is really annoying me now thank you

Are you able to reach websites like www.bing.com from that computer? If so, here's something to check: 1 - Click your network icon near the clock (it may look like a computer with a network cable next to it, or it may be a wireless symbol, depending on how you're connected). 2 - Choose Network and Sharing Center 3 - Make sure you're not set as "public network". If it is, click it and set it to a home network. When set as a Public Network, some features are blocked for extra security, and it can block other programs from using the internet. If this was helpful, please vote by clicking the green triangle. If it solves the issue, click Propose as Answer. Thanks!

Are you able to reach websites like www.bing.com from that computer? If so, here's something to check: 1 - Click your network icon near the clock (it may look like a computer with a network cable next to it, or it may be a wireless symbol, depending on how you're connected). 2 - Choose Network and Sharing Center 3 - Make sure you're not set as "public network". If it is, click it and set it to a home network. When set as a Public Network, some features are blocked for extra security, and it can block other programs from using the internet. If this was helpful, please vote by clicking the green triangle. If it solves the issue, click Propose as Answer. Thanks!

You can try plugging the network cable to see if you can access the Internet, too, to rule out a physical failure of the cards you can try to start with a disk mode linux live cd and see if you can browse or to ping the gate link or a website like Google. One question, I passed from a specific date? if so you could try a system restore. We await your response. Greetings! and sorry for my English:-p!

Thank you again but it is set to home network. molpiiii what do you mean about the network cable? i use an internet dongle when im at home and a wireless connection when im at university but it is the same on both thanks

Sorry, my native language is not English and due to misunderstand the question. Anyway, universities (at least in my country) are blocking certain features and protocols (eg nntp or p2p programs), apply what you said Shawn B. Keene now will have more idea than me. Greetings! and sorry again:-p!

I am assuming you can actually reach webpages from your browser? What he means by a network cable is a physical cable which you will most likely find plugged into the back of a wireless router at one of your friends houses. If you are able to, plug this into your laptop (it will only fit into the right 'hole'), and see if you still have the same problems. It's possible that you are having conflicts with your wireless dongle, what make are you using? It might be worthwhile uninstalling the drivers for your dongle, restart and try the wireless at Uni. But again, at uni they may well have restrictions on downloads from their network, as molpiiiii stated. If no joy, the re-installation of your dongle drivers may fix your issue anyway. A few options to give a go, keep us updates with how its going.

In Network Properties check for "View you basic network information and set up connections" if you are connected to internet. if yes then you try for office/online check button in internet explorer if not you have to check with dns and other service provider settings Amolkumar Supe

Hi thanks for everyones help but nothing is working. i am having this problem if i'm using my internet dongle, the wireless at uni and the wireless at my sisters house. i know that the wireless does not have any restrictions on it so that won't be the reason. do you think its just a fault with my laptop? ive had it for about 5 months now and its never worked that i can remember. thanks

If Windows 7 came pre-installed on the laptop from the manufacturer and it still didn't work, I would urge you to contact them before any possible warranty period expires. Especially if all of these suggestions on this site have not helped. If this was helpful, please vote by clicking the green triangle. If it solves the issue, click Propose as Answer. Thanks!

Hi, Narrow it down to see if you have a routing problem or a DNS problem: Make sure you are connected to wire, wireless, etc. Go to start and type CMD at the prompt type: ping www.falconits.com do you get reply or timeout? next type: ping 8.8.8.8 Do you get a reply or timeout? Next, type IPCONFIG /ALL Post the results of the following: What is your IP address? What is your default gateway? What is your DNS Server? Lastly, go to control panel, Internet options.In the connections tab, lan settings, make sure there is no checkmark in use proxy settings. MiguelMiguel Fra / Falcon IT Services Computer & Network Support, Miami, FL Visit our Knowledgebase and Support Sharepoint Site

Hi Miguel i did the start CMD thing, i didnt get a reply for the first thing but got a reply on the ping 8.8.8.8. i then did the ipconfig/all bit and lots of writing came up, i'm confused about where to post my ip address etc because the rest of it has not worked. thanks for your help

Hi Miguel i did the start CMD thing, i didnt get a reply for the first thing but got a reply on the ping 8.8.8.8. i then did the ipconfig/all bit and lots of writing came up, i'm confused about where to post my ip address etc because the rest of it has not worked. thanks for your help Hi Laura, It sounds like you have a name resolution problem (DNS). You can ping an ip address (like 8.8.8.8) but not a domain name like www.google.com. Write down the following information when you do an IPCONFIG /ALL and create another post with the information that comes up on the screen. What I am interested in knowing is: IP Address Default Wateway DNS ServerMiguel Fra / Falcon IT Services Computer & Network Support, Miami, FL Visit our Knowledgebase and Support Sharepoint Site

ok so i'm not sure about putting that information on a public forum, people can do things to your computer if they know stuff like that can't they? i do appreciate your help but i can't afford to have my laptop damaged in any way laura

If you have a router, your IP address will be an internal one, which is only usable by you, within your own network. We are really just concerned with knowing that you are getting an IP address. I'd say the most important thing is to let us know your DNS Server, if it lists one. A DNS server is not something we can trace back to you or your computer: it's like the phone book of the internet. A DNS server, operated by your provider or someone else like Google or other companies, is how it translates "www.microsoft.com" into the IP address it really needs to contact that site. If you're not showing a DNS Server when you run "ipconfig", that's the source of your issue. We can help resolve it, but before getting into that, would you post back that you are/aren't getting a DNS server when you run that command? If this was helpful, please vote by clicking the green triangle. If it solves the issue, click Propose as Answer. Thanks!

Re: ok so i'm not sure about putting that information on a public forum, people can do things to your computer if they know stuff like that can't they? i do appreciate your help but i can't afford to have my laptop damaged in any way laura ... i then did the ipconfig/all bit and lots of writing came up Laura, I would recommend that you contact a local computer technician and have him/her look at your laptop. MiguelMiguel Fra / Falcon IT Services Computer & Network Support, Miami, FL Visit our Knowledgebase and Support Sharepoint Site

hi yes it does show a dns server the number is 192.168.1.254 it comes up under the heading wireless lan adapter wireless network connection, is that any help? i really appreciate the help you all are giving me thanks