printer shows its offline
my printer shows its offline and wont print, how do I get the printer on line
September 3rd, 2015 9:46pm

Have you tried re-installing the printer driver?  What have you tried?
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September 4th, 2015 8:27am

Hi paul,

Thank you for your question.

Did the issue occur on all PCs?

If the issue occur on all PCs, we could make sure if the printer is online; if the issue occur on the specific PCs, we could re-add printer to check if the issue persist. We could also make sure "Print Spooler" which is running. We could refer to the following link:

http://blogs.technet.com/b/fixit4me/archive/2011/06/30/the-new-printer-status-is-quot-offline-quot-after-you-delete-a-print-queue-and-then-restart-a-windows-based-computer.aspx 

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

Jim
September 8th, 2015 2:58am

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