my husband uses XP and has not been able to send any emails for months in outlook express he contacted the server and they cant help him. any help will be appreciated as we not techies regards Jenny2 people need an answerI do too

In OE: Tools | Options | Connection. Is Hang up after sending & receiving checked? Bruce Hagen MS-MVP [Mail]

hi no it isnt checked Jenny

What type account? POP3? IMAP? Go to the server's Webmail site. Any messages there?What happens when you send a message? Go you get it? Does it show in Sent Items? If it shows in Sent Items, does it show on the Webmail site? Bruce Hagen MS-MVP [Mail]

Bruce thank you as far as i know it is POP3 as for web mail site after the mail down loads it is emptyas a rule when my husband writes a new email it just sits in the out box never leaves the computer he can download all his mail but cannot send a reply as soon as the mail is downloaded the connection to the web closesdown even though the net is still on Jenny

Have you triple-checked that the outgoing mail settings are correct for your ISP?Right mail-server name? Right port (probably 25)? Right username/password?Do you have antivirus software scanning your outbound e-mail?-B- http://www.officeforlawyers.com Author: The Lawyer's Guide to Microsoft Outlook

when my husband writes a new email it just sits in the out box never leaves the computerhe can download all his mail but cannot send a reply as soon as the mail is downloaded the connection to the web closesdowneven though the net is still on I suspect dbx file corruption.Move most of your messages out of the Inbox and then create new Outbox and Sent Items folders after you move any messages you wish to save to a local folder you create. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run. In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options Icon | View, or in Windows Explorer | Tools | Folder Options | View. With OE closed, find the DBX files for the Outbox & Sent Items and delete them. New ones will be created automatically when you open OE. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. General precautions for Outlook Express: Do not archive mail in the Inbox or Sent Items. Create your own user defined folders and move the messages you wish to save to them. Empty Deleted Items folder daily. Although dbx files have a theoretical capacity of 2GB, I recommend about a 300MB max for less chance of corruption. Information about the maximum file size of the .dbx files that are used by Outlook Express:http://support.microsoft.com/?kbid=903095 Compact often as specified above. And backup often. Outlook Express Quick Backup (OEQB Freeware)http://www.oehelp.com/OEBackup/Default.aspx Bruce Hagen MS-MVP [Mail]

Hi thank you both i have printed out instructions will be in touch after i have done as suggested Jenny