nsi and netprofm services wont stay running
Background: HP DV9000 (dv9700t) Originally with vista home premium. I installed windows7 pro last week(full clean install), and was having issues with no devices or printers were showing up in my devices and printers tab, it would not recognize any new Bluetooth components, and the folders were not opening in the same window(yes, i checked that setting...multiple times)...So I reinstalled last night ("upgrade" install) now the folders areworking, and the devices and printers are showing up. Issue: Under "Network and sharing center" the network map flashes on and off. In watching it flash, all the information is there such as computer---router---internet, and the connection type and it says that I am connected(which I am), The notification Icon in the taskbar if I hover over it says "Not connected, Connections are available", and if I click on it says "Not connected, Connections are available" then below that says "Connected" to my network. I originally used the windows drivers for my NIC cards, but I have downloaded Driver from both the mfg and HP for them, same issue with both of those. Current config: wired NIC - Realtek 8111B driver ver:7.6.820.2009 w-less NIC - Intel 4965AGN driver ver:13.0.0.107 What I also noticed, under task mgr. the services "netprofm" and "nsi" were running and stopping at the same rate as the flashing on the network and sharing center page. I have searched on those services, and could find no help. I have also unistalled AVG, and disabled the windows firewall, to no avail. Thanks, James
November 3rd, 2009 11:03pm

Hi James, As you mentioned, it should be network related services. The netprofm refers to Network List Service and NSI refers to Network Store Interface Service. To troubleshoot this issue, I suggest enabling services in Clean Boot mode. First, please refer to this step to enter Clean Boot. In Clean Boot, check the following services: Start services ============ 1. Click the Start Button, type "services.msc" (without quotes) in Start Search box, and press Enter. 2. Double click the service "Network Store Interface Service". 3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service. 4. Click OK. 5. Repeat the steps to enable Network Location Awareness and Network List Service. What's the result?Vivian Xing - MSFT
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November 4th, 2009 10:33am

Vivian, OK, so I entered a clean boot, and have the same issue. I attempted to start them manually, but got the message "Windows could not start the "xxx" service on local computer. error 1067: the process terminated unexpectedly." (with "xxx" being the service). When I am looking at the general tab on both of the services, and open the "network and sharing center", under service status it alternates between started and stopped for the duration that I have the "network and sharing center" window open. Also, in the taskbar, the network notification icon tells me I am not connected(icon w/red x), but when I open the "network and sharing center" it flashes between the icon w/the red x and the ascending bars(wireless)icon. I also noted that in the taskmgr, the following processes were started and stopped continuously when I opened the "network and sharing center" "wermgr.exe", "werfault.exe", "wmpnscfg.exe", and a "svchost.exe" Thanks, James
November 4th, 2009 6:27pm

Hi James, For further troubleshooting, please update network driver from here. If it does not work, try removing and reinstalling the network driver: 1. Please first download the driver from the above link. 2. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter. 3. Double click to expand "Network adaptors". 4. Right click your network card and click Uninstall. 5. Check "Delete driver software for this device" check box, click OK. 6. Restart the computer. If system cannot install the built-in driver, please install the downloaded driver. Does the issue persist? If any security program is installed, please temporarily disable it. If it does not work, I suggest performing an In-place upgrade: In-Place upgrade (Repair install) =========== 1. Start the computer by using the current Operating System. 2. Insert the Windows 7 DVD in the computer's DVD drive. 3. Use one of the following procedures, as appropriate: If Windows automatically detects the DVD, the Install now screen appears. Click Install now. If Windows does not automatically detect the DVD, follow these steps: a. Click the Start Button, type Drive:\setup.exe in the start search box and then click OK. Note: Drive is the drive letter of the computer's DVD drive. b. Click Install now. 4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system. Hope it helps.Vivian Xing - MSFT
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November 5th, 2009 5:54am

Ended up reinstalling a "custom" windows install, because "upgrade" kept failing about half way through. Everything working for now... Thanks for the help though!! James
November 6th, 2009 9:55pm

Hi James,I am glad to hear that the issue was resolved. Hope you enjoy using Windows 7.Vivian Xing - MSFT
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November 10th, 2009 9:26am

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