I have a Studio XPS 8000, with a wireless card. There's not much point in restoring to factory settings, as this came with factory settings, as far as I can tell, and I really don't want to start mucking around with that. Tech didn't tell me anything; she was convinced she had fixed it (or didn't care enough either way). The blue screens don't stay around long enough for me to read an error code; they flash up for 5 seconds or less, show a long string of letters or numbers that there's no hope of writing down before the computer shuts down on its own. Yes, I did tell Dell about it, and yes, I did try online chat. Waited on hold for over an hour, waited on chat for 5-10 minutes between each line typed by the tech, overall over 1.5 hours on with him, and accomplished nothing other than him downloading debugging software and other junk onto my computer which solved nothing other than to eat up my whole night. Ultimately, he had me do a hardware test, which came up clean. His suppositon was that if the hardware was ok, it must be software. Pardon me, but I think it was already pretty clear it was softare. He had no clue. None. So, back to doing online chat AGAIN.BUT, this is a problem I've seen elsewhere on these boards, with different brand and configurations of computers. So far, there has been no correction (other than the suggestion to disable it). Somewhere out there, there must be a Microsoft techie who finds this mildly interesting enough to devote a few lines of code to.. Hoping...
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