lync issue video stuck
hi we have lync 2013 server & we r facing issue of stucking video, no issue at network end of server as well as of client. when we install fresh lync 2013 server video works fine. so i want to know issue of lync server 2013 where videos r getting stuck while lync call pls suggest
December 20th, 2014 10:54am

Hi,

What do you mean by fresh server? did you installed the lync again for the Video Struck issue?

when you share the video is that video is not displayed at all or it is coming by pieces.   

check this 

http://www.lyncfix.com/2013/08/03/lync-2013-video-stuck-at-loading/

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December 21st, 2014 10:09am

Hi,

It can be caused by multiple reason.

You can do the following checkpoints:

  1. On Lync Server side, make sure all Lync Services started on FE Servers.
  2. On Lync client side, double check if all video driver update to the latest version. On Lync client, ToolsVideo Device Settings, check if the webcam video appear.
  3. Make sure Both Lync Server and Lync client update to the latest version.

Best Regards,
Eason Huang

December 22nd, 2014 6:42am

pls suggest more these option doesnt solve tht issue still facing stucking video issue
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December 24th, 2014 4:44am

Hi,

Would you please elaborate the issue?

Did the issue happen for all Lync users or only for a few users?

Did the Video issue also happen when using other software, such as Skype?

If you have deployed Monitoring Server, you can check if there is any error reports about the Video issue.

If the issue happen only for a few users, I suggest you to delete the Lync user profile for these users, and then test again.

Also, try to remove Bluetooth device on the client computer to test again.

Best Regards,

Eason Huang

December 25th, 2014 8:33am

issue is for all users, other works fine but while video call it stucks sometime then it works , video call not disconect but it stuck for few time.
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December 27th, 2014 10:24am

plz support
December 29th, 2014 7:56am

HI

Lync video calls gets transmit purely over network, you may have to work on some tools or basic requirement.

Though Lync client shows you red marks on the signal tower during the call when there is network related issue.

I would say just do the following on any client during the video call. open command prompt and make the ping request to gateway with -t , now when ever you call stuck you have to simultaneously check the if ping is dropping.

Second please check what is the LAN card capacity on your front end server, is it 100 Mbps or 1 GB, because that is also going to effect if you are making a conference video call , because that holds on MCU of FE.

Third you may check on try to re install Video drivers on any machine that my also help.

please do verify do you see any event on event view on front end server regarding conference MCU.

Thanks & Regards

Zahoor

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January 19th, 2015 1:35am

issue still persist we checked on differnet network & differnet server hardware with fresh installaion.

pls support

March 10th, 2015 4:47am

Hi,

Could you please elaborate you setup in order to Support.

1) Did you virtualized our Lync setup?

2) What hardware like Ram, CPU etc... you are using for your Lync setup

3) what is the Bandwidth of the location which you are testing the Lync Video call

4) Is every thing other than Video call is working fine with you lync setup

5) Is Lync video call working internally i mean where you installed the Lync setup locally

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March 10th, 2015 5:04am

it was working fine before with same infra, now only facing issue of stucking video. Pl suggest.
March 14th, 2015 5:29am

Did you made any changes recently?
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March 16th, 2015 2:53am

what is minimum internet bandwidth requirement for server 2013 we have 100 users.

but conference take around 4 mbps bandwidth. Pls suggest.

April 3rd, 2015 11:53pm

Hi Server admin

please check this

https://technet.microsoft.com/en-in/library/jj688118.aspx

http://masteringlync.com/2012/12/28/understanding-video-bandwidth-in-lync-2013/

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April 6th, 2015 4:47am

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