Hi folks,

I am having issue with Address Book, few lync clients are not able to search their contacts if open gal url which set in client configuration, error occurs 503 in browser and not found galcontact.db and idx file in lync profile location.

should I remove lync profile and configure again, sometimes it not resolved

should I update address book from command shell, will it impact to all users?

Server info - Lync server 2013 

Client - 2013

please help to resolve the issue and what's workaround to resolve it.

You can run the update of the adressbook files without impact all users, because the client download the addressbook on the background.

The adressbok web page should be reachable throu the IE. You should get a authentication prompt if you try to open the page from the client.

http://blogs.technet.com/b/nexthop/archive/2012/06/21/lyncmd-troubleshooting-the-lync-2010-address-book.aspx

http://www.lync.geek.nz/2014/04/troubleshooting-lync-address-book-issues.html

Hi kapil.vats,

Please check the client Configuration information, find the GAL or Server Based Search attribute and check the value.

If its Server Based Search, then the client will not download the GAL (galcontact.db and idx file).

Due to you get a 503 error (generally, it means Service Unavailable), you can try to restart the FE services or server.

A similar thread, you can take a look at it.

https://social.technet.microsoft.com/Forums/lync/en-US/92181fd2-e89c-4c39-bcdd-91fda2ef02d9/cannot-sync-addressbut-can?forum=ocsaddressbook

Best regards,

Eric

hi Holger,

I forgot to tell you, there are two active sites for Lync and each have different pool (1&2) but issue having only with pool2, and it's random in nature, if I moved users from pool2 to pool1, it works.

Hi Eric,

It's GAL based search but restart the FE is OK, will it fix the issue permanently.

Hi kapil.vats,

It seems it's a server side issue, if you want to fix the issue permanently, you need to find out why the service stop working.

Check the event logs on FE servers.

Best regards,

Eric

Hi kapil.vats.

Does the issue still exist ? Please post back at your convenience.

Best regards,

Eric

Issue not exists for now but user getting now Issue while trying to add more than 2 users in IM conversation and this is only for perticular pool members when they initiate to add more than 2 users.

Hi kapil.vats,

You may check the conferencing policy settings.

Check the following link.

https://social.technet.microsoft.com/Forums/office/en-US/09d08d40-103c-4ec9-9150-f353d5f5c73a/is-there-a-gpo-or-powershell-way-to-disable-the-option-to-invite-more-people-to-a-conversation-on?forum=lyncprofile

Best regards,

Eric