long period of use, multiple windows open, then crash
Hello all i got windows 7 pro installed, on a brand new HP z600 workstation, with 6 gb memory 500 gb HDD with a xeon CPU with a 2 high end grafic card. After 2-3 days of usage and having multiple screens high memory usage apps running, still having 2gb memory avialable, right after i open another tab in IE everything crashes screen goes crazy. http://www.youtube.com/watch?v=rGL24kwJiFY After i start killing some apps by alt+f4 or the "x" i can see, the system comes back to some what working state. This happened to me multiple times and i cant identify whats causing this. I checked event viewer besides the app crash messages, main cause really not what it says, ( i can post the errors here if it would be helpfull) and after I did the standart memory test went fine, i will do the extended overnight, I cannot figure out why this is happenning. Never had this problem in XP before. Any suggestions what might be the issue?
April 14th, 2011 8:41pm

Hi, The issue could be related to third party applications confliction. What applications are you running at the same time? Sometimes, several applications will open the process which is associated to the same service or dll files. It will cause into crash. The issue also can be related to graphic card or memory doesn't work properly. You can refer to the following methods to narrow down the issue. 1. Updating the software to the latest version. 2. Updating the BIOS and all devices' drivers from the manufacture's site. http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3718664&prodTypeId=12454&prodSeriesId=3718663&swLang=13&taskId=135&swEnvOID=4053 Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. 3. Check memory and perform a Clean Boot. Check Memory http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer Clean Boot http://support.microsoft.com/kb/929135 Best Regards, NikiPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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April 18th, 2011 12:39pm

hmm besides cleanboot i've done all of suggestions. Memory test went fine, and windows is update to date. Doing clean boot isnt an option since this only happens after long periods of time which i cant do on clean boot. How can i identify the cause of the issue?
April 18th, 2011 11:14pm

Hi, Does the issue occurs frequently? The issue occurred after opening IE Tab. What is the site you are surfing? After performing previous suggestions, does the issue occur again? Based on the current situation, I suggest running IE with no add-ons to check the result. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons) Best Regards, NikiPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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April 22nd, 2011 1:56pm

Ty for your response, Ie is just an example. This can happen when i open any other app to a point everything goes nuts. But its a really rare thing, maybe once or twice in 3 months period but causes a loss of time and code. Usually happen when i have to many studio projects, couple ssms windows open feels like when i consume a lot of resources. Its hard to duplicate and i cant pinpoint when and what im doing is causing it.
April 22nd, 2011 6:24pm

What high-end graphics card? Most of them have buggy drivers, and driver faults could explain what you're seeing. It's almost universally a good idea to go to the web site of the maker of the video card (e.g., nVidia.com, ati.com, intel.com) and download the latest drivers for your card. One exception: There are some problems with the current ATI drivers (Catalyst 11.3) that break Photoshop. Use Catalyst 11.2. -Noel
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April 23rd, 2011 9:17pm

Hello, I got 2 nvidia quadro 2000, which was on 2/14/2011 v. 8.17.12.6710. I found a newer version drivers which is few months in difference. I'll give these a try for next few weeks, see what happens. Odd there isnt a log item that pin points the issue. O well, Thanks for the help.
April 28th, 2011 6:52pm

Hello, this happened again, I was away for a week and had left my computer in locked mode. While i was away i got 2 3 more screens opened (popups like calendar messenger windows). When i got back in front of my machine i had out of memory errors and almost all my apps were crashing. I did some more research and found this http://support.microsoft.com/kb/947246. Its mentioning about desktop heap. I ran the fix it program.
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June 15th, 2011 6:42pm

This happened agaaaaiinnnn. Now i could open task manager after 3 4 app got closed. I saw 300 mb left available. Why hasnt windows warn me that memory was low. im going to try Glary Utilities memory management app. see if i can catch this next time before it happens. Any other suggested app would be good.
July 8th, 2011 2:04am

Hi, How many windows did you open at the same time? Don't exceed the desktop heap limitation. It is not good for memory to handle the processes. L.S
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July 11th, 2011 5:25am

If you are running out of desktop heap you would expect to see Event ID 243 from source Win32k in the System log saying "A desktop heap allocation failed." Log Name: System Source: Win32k Date: 7/10/2011 11:15:52 PM Event ID: 243 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: M1 Description: A desktop heap allocation failed. Testlimit -u -i can be used to exhaust desktop heap if you are ever doing it for testing purposes. http://technet.microsoft.com/en-us/sysinternals/bb963901 You should be getting that event logged by default since the DesktopHeapLogging value is set to 1 by default under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows I would also be curious if you go to Task Manager when the computer is in as close to the problem state as possible (understanding you may need to close some windows to even bring up Task Manager at that point) and click the Process tab, then click the View menu and Select Columns and add User Objects and GDI Objects. Then sort by User Objects and then by GDI Objects - anything stand out as a high consumer of either user or GDI objects? Make sure you've selected "Show processes from all users."
July 11th, 2011 7:22am

i dont have 243 error in my logs and the desktopheaplogging is set to 1. So its not the heap. To check the user obj. and gdi obj. is really not an option since i have to close half of my apps to get anything to run normally even taskbar or run window. I am going to set performance monitor to track some items and log them, any suggested fields i should log.
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July 11th, 2011 7:37pm

Maybe your system starts to over heat? Do you have a way to monitor system temp?
July 11th, 2011 8:50pm

I have HP Z600 workstation. Its a new system shouldnt have heating issues. I dont have any software for monitoring temp. not sure if HP has anything on it.
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July 11th, 2011 9:06pm

I would bet HP does have away to monitor, through their PC manager. But more then likely it will not be a real time monitor. There is a gadget called "core temp" that will tell "at the moment" show core temp's on your task bar. It is a running program. Also your graphics card manufacture should be able to supply you with a temp monitoring gadget for your card's. What something should do, and what it does, are not necessarily the same.
July 11th, 2011 10:08pm

Unfortunately as you can see in the table in this Technet article, there are no perfmon counters for user objects or GDI objects. http://technet.microsoft.com/en-us/library/cc958260.aspx I would still do some performance monitoring though. Start, Run, Perfmon. Under Data Collector Sets, right-click User Defined and select New - Data Collector Set. Call it DCS1 or whatever you want and select Create from template (recommended), then Next. Then select System Performance, then Next. Leave the location on the default and click Next. Select Open properties for this data collector set, then Finish. On the Stop Condition tab, uncheck Overall Duration and check Maximum Size and enter 250 mb and click OK. Under User Defined, selected DCS1 or whatever you named it and then in the right pane right-click Performance Counter and select Properties. Change the sample interval from 1 second to 1 minute, then on the File tab check Circular, then click OK. Right-click DCS1 under User Defined and click Start. It will run indefinitely and you will always have 250 mb worth of counter samples. When you want to review it (like after the issue occurs), right-click DCS1, select Stop, wait for the hour glass as it creates the report, then right-click again and select Latest Report. In the report, you can expand Memory, then Counters to view the min/max/average values for each memory counter.
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July 12th, 2011 9:48am

I found out the possible problem. I had the same issue this time only on IE. I got my task manager open and found the Memory was 200mb left and Craig you are right the gdi on IE hit 10,000 on 2 of its processes. I got 3 screenshots links below. http://smg.photobucket.com/albums/v123/drewex/?action=view&current=processes.jpg http://smg.photobucket.com/albums/v123/drewex/?action=view&current=performance.jpg http://smg.photobucket.com/albums/v123/drewex/?action=view&current=iExplorer.jpg Since now we know the issue how do i increase the GDI object limit or at least get an alert before it crashes so i can close a screen or 2. :D
July 20th, 2011 11:30am

using http://msdn.microsoft.com/en-us/library/ms724291(v=vs.85).aspx i pushed my limit to 65k we'll see if this helps. I will keep posted and monitor the GDI.
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July 20th, 2011 4:23pm

Also found this http://www.betanews.com/article/PDC-2009-Microsoft-cares-about-Web-browser-performance/1258611668 If im reading it correctly IE9 uses direct2d instead of ie8 GDI. Which improves a lot as it mentions in article, not sure if it is true or not but i will upgrade soon. Just need to test some sites i use requires old version IE. I will test.
July 20th, 2011 6:34pm

Glad you narrowed it down. I would be interested to know what browser add-ons are installed because it isn't normal for IE to max out GDI objects. I would try disabling all the add-ons you don't need. http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-add-ons-frequently-asked-questions
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July 20th, 2011 11:12pm

I got most addons disabled long time ago. I use google toolbar, java, flash, just the basics. I do use a lot of tabs to a point while im working on a project if i have lot of new stuff i will keep the tabs open just to be able to go back to them fast. After restarting IE about a day earlier, currently i have 8 tabs which i've been diligant to close extra ones. I hit to 3k gdi objects for 5 IE applications in task manager. Funny thing i read from other people with high GDI object problem, they all complain about no warning or blocking where it hits or passes the limit and crashes.
July 23rd, 2011 12:13pm

I thought this was over but over the weekend it happenned again. Free memory went to 2mb and this time all the screens went crazy not just IE. After killing 2 3 pages in IE and some apps, I openned memory optimizer that fixed it and gave me 1gb memory. I wish windows 7 had better memory management looks like it doesnt. I will have to keep a memory optimizer running all the time. I am using glary utilities, memory optimizer but not sure if i like it that much. Any suggested free app for this?
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July 27th, 2011 11:13am

"phx group" wrote in message news:d3ce2ffd-77bc-428e-b6e1-1af771caa6e9... I thought this was over but over the weekend it happenned again. Free memory went to 2mb and this time all the screens went crazy not just IE. After killing 2 3 pages in IE and some apps, I openned memory optimizer that fixed it and gave me 1gb memory. I wish windows 7 had better memory management looks like it doesnt. I will have to keep a memory optimizer running all the time. I am using glary utilities, memory optimizer but not sure if i like it that much. Any suggested free app for this? Memory 'optimisers' as a rule are VERY bad for the system and will cause problems. I suggest that you uninstall any and all such. The same applies for Registry 'optimsers' or 'cleaners' - after reverting any changes that they have made. -- Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
July 27th, 2011 12:22pm

Then what do you suggest i should do. Obviously windows cant handle the memory usage problems. I just installed http://download.cnet.com/Memory-Improve-Master-Free-Version/3000-2094_4-10853744.html?tag=mncol;6 which looks ok to what it does. Decent rating as well. Im open to suggestions.
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July 27th, 2011 12:32pm

"phx group" wrote in message news:50fbe169-1dcb-4fe6-8c89-4bc8f4c5558a... Then what do you suggest i should do. Obviously windows cant handle the memory usage problems. I just installed http://download.cnet.com/Memory-Improve-Master-Free-Version/3000-2094_4-10853744.html?tag=mncol;6 which looks ok to what it does. Decent rating as well. Im open to suggestions. You DO NOT NEED any secondary memory management tools AT ALL. ALL Registry 'Optimisers' are snake-oil products, and WILL eventually damage your system. It's probably use of these products which is causing your present difficulties The internal Windows memory management systems are perfectly capable of doing things right without anything else to get in the way - and Windows (and other products) relies on certain things being present in memory to run efficiently, even if they are not strictly necessary. -- Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
July 27th, 2011 12:58pm

When available memory dropped to 2 MB, was anything consuming a high number of GDI objects? Iexplore.exe or something else? When you have your normal amount of IE windows and tabs open when you are doing your normal work, use these steps to show the DLLs running in IE: Click Start, and in the Search field, type PowerShell, then right-click on PowerShell (x86) and select Run as administrator. We need to do this with the 32-bit (x86) PowerShell to view 32-bit modules in IE. Paste in or type the following command: get-process iexplore -module | where-object {$_.Company -notmatch "microsoft"} | sort -unique | format-table modulename,company,filename,fileversion -autosize Or here is a shorter version that uses aliases instead of full cmdlet names: ps iexplore -m | ?{$_.Company -notmatch "microsoft"} | sort -u | ft modulename,company,filename,fileversion -a The output will look something like this: ModuleName Company FileName FileVersion ---------- ------- -------- ----------- Flash10u.ocx Adobe Systems, Inc. C:\Windows\SysWOW64\Macromed\Flash\Flash10u.ocx 10,3,181,34 nvwgf2um.dll NVIDIA Corporation C:\Windows\system32\nvwgf2um.dll 8.17.12.7533 Assuming the command does return at least one thing, paste the results back into the forum thread.
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July 27th, 2011 2:05pm

Craig GDI numbers were good, it was the first thing i checked. They were around 3-4k max. Here are the DLLs loaded ModuleName Company FileName ---------- ------- -------- Flash10t.ocx Adobe Systems, Inc. C:\Windows\SysWOW64\Macromed\Flash\Flash10t.ocx GoogleToolbar_32.dll Google Inc. C:\Program Files (x86)\Google\Google Toolbar... GoogleToolbarDynamic_32_D1B8F90352BD52A9.dll Google Inc. C:\Program Files (x86)\Google\Google Toolbar... GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll Google Inc. C:\Program Files (x86)\Google\Google Toolbar... jp2ssv.dll Sun Microsystems, Inc. C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll mdnsNSP.dll Apple Inc. C:\Program Files (x86)\Bonjour\mdnsNSP.dll nvapi.dll NVIDIA Corporation C:\Windows\system32\nvapi.dll nvd3dum.dll NVIDIA Corporation C:\Windows\system32\nvd3dum.dll RTSUltraMonHookX32.dll Realtime Soft Ltd C:\Program Files\UltraMon\RTSUltraMonHookX32... swg.dll Google Inc. C:\Program Files (x86)\Google\GoogleToolbarN... UltraMonResButtons.dll Realtime Soft Ltd C:\Program Files\UltraMon\UltraMonResButtons... Only unique app i have here is Ultra mon is the app i use for multiple monitors. We have this installed on multiple computers its not the cause im pretty sure of it. And all the of rest is common apps.
July 27th, 2011 3:13pm

Ultramon runs fine on many systems, nonetheless I would disable that first to troubleshoot this because it hooks into the UI more significantly than the other modules in that list. The cleanest way is to uninstall it, reboot, and see if iexplore.exe GDI objects ever gets to 10,000 again. If you just try to disable it somehow but don't uninstall it, you need to be certain it still isn't loading up somehow, at the very least by running that PowerShell command again to make sure you don't see it running in IE. And it probably runs under more than just Iexplore.exe. Ultimately, given that Iexplore.exe consuming 10,000 GDI objects is abnormal behavior, the question is, what is unique about your configuration? For starters, you have 11 3rd-party DLLs running within Iexplore.exe. So you start disabling them and see if the problem persists. I only gave the PowerShell command because it gave just the output I wanted to see, but another way to see processes, their GDI object count, and the DLLs loaded within them, AND sort those modules by company name - is Process Explorer. In Process Explorer, right click the column heading in the top right pane, Select Columns, then on the Process Memory tab, check GDI Objects, then click OK. You may want to drag that GDI Objects column to the left if it is not visible without scrolling. Under the View menu, make sure Show Lower Pane is checked, then set Lower Pane View to DLLs. That way when you select a process in the top left pane (like Iexplore.exe), the lower pane shows the DLLs running within that process, and you can click the Company Name column to sort so you easily see which are 3rd-party.
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July 27th, 2011 6:20pm

ok I closed ultra mon and it cleared out from powershell command you gave earlier and doesnt show under process monitor dll listing anymore .I will be monitoring the process monitor for GDI objects. I just restarted my machine so i dont expect anything anytime soon. I will keep you updated. Thanks for the help.
July 27th, 2011 6:53pm

"phx group" wrote in message news:525a6099-8a4e-48c5-924f-c32f3d5cf7a9... Sorry replied with my personal account, again. The part i get stuck is if IE is using to much GDI objects wouldnt that only crash that app. Is there a system wide GDI limit? I am getting the feeling that free memory is important to point when it hits 0 all apps report not enough memory error. And if the problem is GDI then why am i getting memory errors from every other app. The Free Memory is irrelevant - if memory is 'free' then you may as well hang it on the wall for a plaque! Windows attempts to use ALL RAM for something or other - even if it's only for predictive file-fetches It's a lot quicker on average for the system to correct the occasional mis-predicted file-fetch than to always wait for the 'proper' instruction. This is one reason why Memory Cleaners - especially ones like yours, which appears to be a 32-bit app running in a 64-bit system - are snake-oil program which are more likely to create problems than solve them.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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August 6th, 2011 7:11am

Just as a sanity check, let's get a full list of all modules (not just non-Microsoft) running within IE by running this command. Run it from a 32-bit (x86) PowerShell prompt since get-process can only dump module information for processes of the same architecture as the version of Powershell it is running in. get-process iexplore -module | sort modulename -unique | format-table modulename,company,description,fileversion,filename -autosize | out-string -width 4096 | out-file IE_loaded_modules.txt The output in IE_loaded_modules.txt will be too much to post back directly in the forum, so if you can link to that file somewhere that would work better.
August 6th, 2011 10:42am

http://www.4shared.com/document/E5DWZFiY/IE_loaded_modules.html here it is.
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August 6th, 2011 11:16am

over the weekend the gdi past 10k on ie. i left 5 tabs open. 2 were blank other 3 just had basic sites open with one had flash on it. There is definite gdi object usage leak. Im not so concern on it since i got increased to a higher number. and the memory management software looks like handling that end as well.
August 6th, 2011 12:36pm

ok i get the problem they cause and removed the app. I am using the procexp64.exe to monitor now. Hopefully i can catch the problem before it happens and figure out the cause. I uninstalled apple bonjour. ModuleName Company FileName ---------- ------- -------- Flash10t.ocx Adobe Systems, Inc. C:\Windows\SysWOW64\Macromed\Flash\Flash10t.ocx GoogleToolbar_32.dll Google Inc. C:\Program Files (x86)\Google\Google Toolbar... GoogleToolbarDynamic_32_1885C46768B5CB16.dll Google Inc. C:\Program Files (x86)\Google\Google Toolbar... GoogleToolbarDynamic_mui_en_70C5B381380DB17F.dll Google Inc. C:\Program Files (x86)\Google\Google Toolbar... jp2ssv.dll Sun Microsystems, Inc. C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll nvapi.dll NVIDIA Corporation C:\Windows\system32\nvapi.dll nvd3dum.dll NVIDIA Corporation C:\Windows\system32\nvd3dum.dll RTSUltraMonHookX32.dll Realtime Soft Ltd C:\Program Files\UltraMon\RTSUltraMonHookX32... swg.dll Google Inc. C:\Program Files (x86)\Google\GoogleToolbarN... UltraMonResButtons.dll Realtime Soft Ltd C:\Program Files\UltraMon\UltraMonResButtons...
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August 6th, 2011 1:54pm

Bad news happenned again. i got some screen shots. http://img.photobucket.com/albums/v123/drewex/taskmanager.png http://img.photobucket.com/albums/v123/drewex/processmon.png this happened right when i opened another tab in IE. Looks like the available memory is high but the free memory is down to 0 and it starts crashing everything. All apps goes no memory im quiting. After i killed IE i got 1800mb free memory and almost all the other apps started working again. Oh and the memory mamagement app i had looked at memory available section so it didnt warn me at all that i was about to crash. Need to find a monitor that shows me free memory instead available.
August 6th, 2011 2:14pm

You had 2580 MB Available in the screenshot, and Available is like it sounds - if something needs memory, and the system has memory Available, you're good. It is that Free value that throws people. Low "Free" memory is just an indication of how much caching is happening. Point being, this last occurrence was not because you ran out of physical memory. The Process Explorer screenshot shows two instances of Iexplore.exe above 10,000 GDI objects. Which is interesting since the default limit is 10,000. That means you increased the limit in the registry yourself, or the memory manager software you installed tweaks that as part of how it tries to optimize things. If you run this to show the GDIProcessHandleQuota value, the default is 0x2710 (10,000 decimal). What does your machine show? reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows" /v GDIProcessHandleQuota At any rate, there is still other third-party code running within Iexplore.exe that you need to rule out. Run the Powershell command again to double-check what's running within Iexplore.exe, and then continue the troubleshooting process of systematically disabling them to rule them out as being the cause of the GDI handle leak. ps iexplore -m | ?{$_.Company -notmatch "microsoft"} | sort -u | ft modulename,company,filename,fileversion -a
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August 6th, 2011 5:01pm

"phx group" wrote in message news:afde4f90-1e42-455c-82fa-63b41e21e5cf... ok i get the problem they cause and removed the app. I am using the procexp64.exe to monitor now. Hopefully i can catch the problem before it happens and figure out the cause. WHY do you need anything to monitor? In 99.9% of cases there is NO NEED to monitor RAM usage in any way. In a few very limited circumstances, there may be a reason to monitor RAM allocation - but any properly-written program/application will flag a problem with RAM well before it crashes. You appear to be trying to tweak the system well beyond its design - for what purpose? the 10000 GDI object limit is there for a reason - Why are you expanding the limit into unknown territory? (there are possibly good reasons for doing so - but NOT in normal web-surfing) -- Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
August 6th, 2011 5:19pm

Is there away to monitor which add on is using how much gdi objects. Looks like this month i will go to ie 9 which doesnt use gdi to do the browsing as i read from some other site. And yes i did increase the gdi limit to max allow. ( i think it was 65k or something) Asp.net, Vb.net
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August 6th, 2011 5:29pm

Sorry replied with my personal account, again. The part i get stuck is if IE is using to much GDI objects wouldnt that only crash that app. Is there a system wide GDI limit? I am getting the feeling that free memory is important to point when it hits 0 all apps report not enough memory error. And if the problem is GDI then why am i getting memory errors from every other app.
August 6th, 2011 6:12pm

As my system is very stable, I did the same PowerShell commands with my 32 bit IE9 here on Windows 7 x64, and wow, our lists of modules are a good bit more different than I would have expected. Out of several hundred modules total: We have 74 identical modules. We have 12 modules of the exact same name but of a different version. I have 23 modules you don't have (notably: different video driver - ATI, different antivirus, several handy accessories installed here). You have 96 modules I don't have (Adobe Flash, Google Toolbar, different video driver - nVidia, LogMeIn remote access, UltraMon, Windows Live, and a bunch of different run-time libraries). Here's my list if you feel reviewing the specific differences can help you: http://Noel.ProDigitalSoftware.com/temp/IE_loaded_modules_NOELC4_32_Bit.txt Just as a first-blush guess, based on your modules, I'd suspect that Google software (e.g., Google Toolbar) of destabilizing your system. For a long time I've personally felt Google software is about one step above malware. I did some development with Google Desktop a few years back (thankfully using Virtual Machines) and the Google software destabilized whatever system it was installed on. Also, you appear to have installed a good bit more software on your system than I have (noting the larger number of modules you have that I don't). -Noel
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August 12th, 2011 1:20pm

alright google toolbar is disabled, ie has been restarted. I do use a lot of the functionality it provides but if it makes my system unstable it has to go. Will test for a while and keep you updated. Thanks for spending a lot of your time on this. ModuleName Company FileName FileVersion ---------- ------- -------- ----------- Flash10t.ocx Adobe Systems, Inc. C:\Windows\SysWOW64\Macromed\Flash\Flash10t.ocx 10,3,181,26 jp2ssv.dll Sun Microsystems, Inc. C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll 6.0.260.3 nvd3dum.dll NVIDIA Corporation C:\Windows\system32\nvd3dum.dll 8.17.12.6710 RTSUltraMonHookX32.dll Realtime Soft Ltd C:\Program Files\UltraMon\RTSUltraMonHookX32.dll 3.1.0.0 UltraMonResButtons.dll Realtime Soft Ltd C:\Program Files\UltraMon\UltraMonResButtons.dll 3.1.0.0 The list is down to this now.
August 12th, 2011 3:51pm

What was that LogMeIn module I saw? A remnant of a program you once had installed? If so, you might want to seek out the rest of it and remove it manually if possible. Also, double check that all the Google software is removed. From my experience it gets in pretty deep, and often requires extra effort to remove completely. Check AutoRuns for example for remnant Google modules. -Noel
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August 12th, 2011 5:23pm

Logmein.com its a remote connection software we use at our office. 95% of comp's here have it. really usefull tool. Similar to gotomypc, TeamViewer and remote desktop.
August 12th, 2011 5:37pm

Yes, I knew what it was. I just commented on it because you didn't mention it in your "down to this now" list. -Noel
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August 12th, 2011 6:31pm

Another approach would just be to run without any add-ons via Start, Search, Internet Explorer (No Add-ons). Which is the same as Start, Run, iexplore -extoff Might depend on if you can get by without running Flash for long enough to know the issue doesn't reproduce while running without any add-ons.
August 12th, 2011 11:31pm

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