my daughter was typing in Word 2007 on her laptop and said some option box popped up. She clicked okay without reading it and now none of her keyboard keys will respond. We rebooted twice and each time the keys work fine to type in her password. But as soon as any program is opened up, no keys will work though the mouse works fine. Help!1 person needs an answerI do too

Hi,Method 1.I would ask you to uninstall and reinstall the keyboard. Also, if there is any software installed for keyboard you are recommended to uninstall and re-install that.Refer to the articles below for help. For additional help refer to the article below:How to manage devices in Windows XPhttp://support.microsoft.com/kb/283658 Method 2.Step A.Another possibility could be this that another 3rd party installed program or application is causing the conflict with this game.Let us first check if the issue exists in safe mode.Refer to the article below to start windows xp in safe mode:http://support.microsoft.com/kb/315222Step B.If the issue does not exist in safe mode set the computer to clean startup and check. You are required to perform a clean boot to find the program that is causing this and then disable or remove it.How to configure Windows XP to start in a "clean boot" statehttp://support.microsoft.com/kb/310353/en-usNote: After you have finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual. Hope this helps.Thanks and Regards:Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.