laptop bitlocker problem
when i turn off my laptop it shuts down and then restarts with a message saying dell MediaDirect Express cannot access your hard drive. this may be because you have enabled microsoft bitlocker(drive encryption).Mediadirect express is not accessible when microsoft bitlocker is enabled. Please who can help me fix this problem
July 7th, 2009 2:25pm
Hi, you can temporarily disable BitLocker and check the result. You can follow the steps in either of the following threads:
Disable BitLocker
http://technet.microsoft.com/en-us/library/bb680745.aspx
What is the difference between disabling BitLocker Drive Encryption and decrypting the volume?
http://windowshelp.microsoft.com/Windows/en-US/help/17372e1b-429b-41ea-b93d-11d29ec679721033.mspx
Hope this helps!Sean Zhu - MSFT
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July 8th, 2009 12:48pm