since no one has replied to my thread in hardware issues i whondered what the next option is ?when you dissconnect the power supply on a dell 610 the screen washes out and is uselessreconnect the power supply and all ok again

I'll take a shot at this - when you reconnect the PS do you have to restart or does the screen turn on instantly?

I have the exact same problem as original poster - on the same hardware Dell LatitudeD610. Upon restoring power supply, video returns to normal. I do not need to restart the computer. Video washes out, seems to go to 16 colors, then after power restoration, video returns to normal color palette and overall normal. Very weird behavior.

Both of you may need to update your drivers. The microsoft drivers may not be compatible with your model.If wndows 7 drivers for your hardware are availible they can be obtainedfrom the DELL website.

There is no windows 7 or vista driver for a dell 610 on the dell web site..:-(

If you can find out more about the hardware of your computer such asyour chipset manufacturer you may obtain drivers from those manufacturers. Since your computer is close to 5 years old you may want to run the windows 7 upgrade adviser for a compatibility report. http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

It works fine on mains power only fails on battery that is the frustration

Hi johno62, I suspect the issue is related to your battery, you may need to replace it with a new one. Does this issue occur with the previous Operating System? Please run powercfg utility to output the power report and see any errors list, the steps are as follows: Note: it is recommended to analysis the power usage at least 10 after restarting Operating System without any application open. 1. Click the Start button and type: cmd. 2. Right click cmd.exe running as administrator. 3. Type: powercfg -energy 4. Type: energy-report.html to open the report. You can the Battery Information section of the report and compare the Design Capacity and Last Full Charge. When the Last Full Charge value is significantly lower than the design capacity of the battery, you should consider replacement. Best Regards. Dale Qiao

Hey DaleThanks for the replyI have a new main and 2nd battery in this laptop (both only a month old)I use this laptop for work with an XP drive and have no issues with the new batteriesI have also tried the HP driver for Vista that is suggested on googlefor this chip set and it fails as it does not like the W7 RCDale I really think its a driver issue is there any news of a w7 video driver for the older chipset, there are many forums complaining of thisCould you please adviseRegard's, Johno62

At the intell web site they have a chipst identifier program. Also in device manager click on display adaptors to see what you have or type msinfo32.exe.

Your chipset:Mobile Intel 915PM Express Chipset w/ ATI MOBILITYTMRADEON X300 with 64MB DDR video memory Video type: 128-bit hardware accelerated Dell has drivers for your model but not for vista or 7.http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=LAT_PNT_PM_D610&hidos=WW1&hidlang=SV&TabIndex=

Yes this is my chipset and the hpdriver for vista "sp38897" will not load on w7In my system info shows Mobile Intel (R) 915GM/GMS.910GML Express Chipset controller, microsoft compatiblebelow is my msinfoSystem Information report written at: 08/20/09 19:23:42System Name: JOHNS-PC[Display] ItemValueNameMobile Intel(R) 915GM/GMS,910GML Express Chipset FamilyPNP Device IDPCI\VEN_8086&DEV_2592&SUBSYS_01821028&REV_03\3&18D45AA6&0&10Adapter TypeNot Available, Intel Corporation compatibleAdapter DescriptionMobile Intel(R) 915GM/GMS,910GML Express Chipset FamilyAdapter RAMNot AvailableInstalled DriversNot AvailableDriver Version6.14.10.4764INF Fileoem17.inf (i915GM0 section)Color PlanesNot AvailableColor Table EntriesNot AvailableResolutionNot AvailableBits/PixelNot AvailableMemory Address0xDFF00000-0xDFF7FFFFI/O Port0x0000EC38-0x0000EC3FMemory Address0xC0000000-0xCFFFFFFFMemory Address0xDFEC0000-0xDFEFFFFFIRQ ChannelIRQ 16I/O Port0x000003B0-0x000003BBI/O Port0x000003C0-0x000003DFMemory Address0xA0000-0xBFFFFDriverc:\windows\system32\drivers\igxpmp32.sys (6.14.10.4764, 5.41 MB (5,672,032 bytes), 13/01/2007 11:33 AM)NameMobile Intel(R) 915GM/GMS,910GML Express Chipset FamilyPNP Device IDPCI\VEN_8086&DEV_2792&SUBSYS_01821028&REV_03\3&18D45AA6&0&11Adapter TypeNot Available, Intel Corporation compatibleAdapter DescriptionMobile Intel(R) 915GM/GMS,910GML Express Chipset FamilyAdapter RAMNot AvailableInstalled DriversNot AvailableDriver Version6.14.10.4764INF Fileoem17.inf (i915GM1 section)Color PlanesNot AvailableColor Table EntriesNot AvailableResolutionNot AvailableBits/PixelNot AvailableMemory Address0xDFF80000-0xDFFFFFFFDriverc:\windows\system32\drivers\igxpmp32.sys (6.14.10.4764, 5.41 MB (5,672,032 bytes), 13/01/2007 11:33 AM)

HP driversonly install on HP computers. Is this HP driver for XP?

I tried the HP vista driver as there is no dell vista driver on the dellweb site for this video

Extract the HP driver with winrar or 7zip.You can also get that driver from intell but only for xp. The hewlett packard driver is probably the same for xp and vista.

The driver is not zippedThanks for all the ____ !

It's an .exe file. You will have betterluck if you extract it!

SorryI get the same message after extracting"this operating system is not supported" and it shuts down

What files do you have after extracting the HP?

3 folders calledgraphicshdmilangseven filesautorun.infdiffxapi.dlliif2.iniinstallation_readme.txtreadme.txtsetup,exesp38897.cva

The driver installation file is inside the graphics folder. You need to installthrough the device managerbut it still may fail if windows rejects it.

there are a few .exe files in the folder, some appear to do nothingigxpun.exe looks like the right one, however it fails as previous msg's

Because they don't make a driver for your computer. You can try to insall it by going to control panel, devices and printers and select the"Add a device" tab and hope that works.If your persistant there are other methods to install it.TheWindows 7 Upgrade advisor will probably say this computer is incompatible but it really should be because it has a good processor.

i have searched other forums and everyone is frustrated there is no Dell driverThanks for your effort

Sorry about that, there should be. Cheers!