Hi, everyone. Recently, the "import pictures and videos" popup stopped being triggered upon my plugging my iPhone into my Windows 7 64-bit PC. I've researched this for over a week: Done all the obvious (such as system restore, deleted the iPhone device handler key under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\KnownDevices) but to no avail. Any suggestions? Thanks in advance!

1. Are there any traces in Event logs 2. Have you tried to disable autoplat. 3. Not sure if I catched properly whot is the consequence of interrupt by inserting mobile.... Regards Milos

Thanks for your reply. 1. Are there any traces in Event logs? NO. 2. Have you tried to disable autoplay? YES. I've disabled and re-enabled. 3. Not sure if I catched properly whot is the consequence of interrupt by inserting mobile.... ??? Unfortunately, I don't understand this. There are so many pages and pages on various forumes on this issue, but each seems to end unresolved.BB

Hi, Please go to Control Panel -> AutoPlay -> Reset all defaults to check the result. Troubleshoot AutoPlay problems http://windows.microsoft.com/en-us/windows7/Troubleshoot-AutoPlay-problemsNiki Han TechNet Community Support

Thank you, Niki. I have, of course, done that already. I've read and attempted each fix suggested on this page, as well those on various other pages such as this one and this one. Nothing worked. (If you read each of those threads you will see they conclude with dead ends for some users.) There must be SOME WAY to simply reset autoplay to its default state when I first installed a clean copy of Windows 7. Thanks for your assistance.BB