I was having trouble with my keyboard. I read to go into safe mode. I figured out how to get there but now the keyboard isn't working. It was fine in bios and the place f8 took me. Now I'm stuck. F2 and F8 won't work and neither will the keyboard or mouse.

How did you boot into safe mode? Did you try an external keyboard and mouse?

I used F8.  The mouse worked fine in that menu. Once windows starts it won't work. Now I can't even get into that screen. I don't have an external keyboard or mouse.

What kind of computer is it? What operating system?

Toshiba satellite laptop. Windows 8.1.

Yes in windows 8.1 we have go to run(start+r)->type "msconfig" and in boot tab tick on Safe boot and after restarting it will get into safe mode. But how you get into safe mode?

or you can use cmd(With administartor Rights)

Type the command and press enter disable use command bcdedit /set {default} bootmenupolicy legacy and it asks for restart when it is getting restart press F8. To disable use command bcdedit /set {default} bootmenupolicy standard

• Edited by Gokul Neelambari 22 hours 23 minutes ago

So F8 shouldn't bring up safe mode if its 8.1. you would get into safe mode differently. Does the computer boot to the OS?

• Edited by aw00t Saturday, June 20, 2015 5:34 AM

So F8 shouldn't bring up safe mode if its 8.1. you would get into safe mode differently. Does the computer boot to the OS?

• Edited by aw00t Saturday, June 20, 2015 5:34 AM

Yes in windows 8.1 we have go to run(start+r)->type "msconfig" and in boot tab tick on Safe boot and after restarting it will get into safe mode. But how you get into safe mode?

or you can use cmd(With administartor Rights)

Type the command and press enter disable use command bcdedit /set {default} bootmenupolicy legacy and it asks for restart when it is getting restart press F8. To disable use command bcdedit /set {default} bootmenupolicy standard

• Edited by Gokul Neelambari Saturday, June 20, 2015 8:58 AM

Yes in windows 8.1 we have go to run(start+r)->type "msconfig" and in boot tab tick on Safe boot and after restarting it will get into safe mode. But how you get into safe mode?

or you can use cmd(With administartor Rights)

Type the command and press enter disable use command bcdedit /set {default} bootmenupolicy legacy and it asks for restart when it is getting restart press F8. To disable use command bcdedit /set {default} bootmenupolicy standard

• Edited by Gokul Neelambari Saturday, June 20, 2015 8:58 AM

yes I was assuming he did not change anything to allow it since ohmandy did not mention going in cmd and change it to legacy.  And I am also aware you can change in in MSconfig however he specifically said he did not do that ohmandy said f8.  So there is either lack of information or miscommunication. 

Hi,

Since you mentioned that it is a build in keyboard.

Try restore Subkeys for your keyboard under Safe Mode, Obtain a copy of the missing or corrupted subkey(s) from a Windows 8.1 computer that is working properly. Locate the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal

Click to highlight the appropriate subkey:

Subkey for keyboard {4D36E96B-E325-11CE-BFC1-08002BE10318}

On the Registry menu, click Export Registry File.

Save the file to a disk and give it an appropriate name.

On the computer that is experiencing the problem, start Windows Explorer.

Locate the file you created in the previous steps, and then double-click it.

Regards,

D. Wu