Tried the manual download at https://support.microsoft.com/en-us/kb/3025417?wa=wsignin1.0 as suggested by MS and that is a dead end link (no surprise that Microsoft couldn't get it right).

Basically this update has been trying to install for the last week now with the same error each time. This is the only update I have in the list so I don't think it is a prerequisite issue.

Appreciate any real help on this one (not the restart your modem type of hel

Tried the manual download at https://support.microsoft.com/en-us/kb/3025417?wa=wsignin1.0 as suggested by MS and that is a dead end link (no surprise that Microsoft couldn't get it right).

the manual download for Win8.1-x86 and Win8.1-x64 is working fine for me, I have downloaded both files and can open both files without error. (I'm using a DSL connection in Australia for the download)

the error code 80070002 = file-not-found-via-winhttp, which often means that something is interfering with the file download.

do you have some other security product on your machine?

or, is your machine already compromised with some malware ?

if the automatic updating is failing, the windowsupdate.log might reveal what's going on ?

Works on the desktop with Avast instead of Comodo so either Comodo interfered or the download was fixed.

Either way bot my machines refuse that kb and the desktop is also refusing kb3000850.

EDIT: Just re-read what you've said a few times and should point our stuff is all x64 and I've tried 2 different computers from two different locations and even the manual download is failing.

Compromised, I highly doubt it since I'm very careful what goes on and experimental software is done on VM. Also the laptop was reformat just last week.

I've been able to install other updates perfectly fine around the trouble so is not an update wide thing. From 0800 this morning...

2015-03-23    08:31:36:186    1076    15fc    AU    #############
2015-03-23    08:31:36:186    1076    15fc    AU    ## START ##  AU: Search for updates
2015-03-23    08:31:36:186    1076    15fc    AU    #########
2015-03-23    08:31:36:187    1076    15fc    AU    Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Scheduled} added to AU services list
2015-03-23    08:31:36:187    1076    15fc    AU    Additional Service {855E8A7C-ECB4-4CA3-B045-1DFA50104289} with Approval type {Scheduled} added to AU services list
2015-03-23    08:31:36:187    1076    15fc    IdleTmr    WU operation (CSearchCall::Init ID 25) started; operation # 157124; does use network; is at background priority
2015-03-23    08:31:36:187    1076    15fc    Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 25]
2015-03-23    08:31:36:187    1076    15fc    AU    <<## SUBMITTED ## AU: Search for updates  [CallId = {66081657-BC3C-4C5E-812D-BB9B1F601381} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2015-03-23    08:31:36:187    1076    15fc    Agent    SkipSelfUpdateCheck search flag set for serverId: 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782
2015-03-23    08:31:36:187    1076    15fc    IdleTmr    WU operation (CSearchCall::Init ID 26) started; operation # 157126; does use network; is at background priority
2015-03-23    08:31:36:187    1076    15fc    Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 26]
2015-03-23    08:31:36:187    1076    15fc    AU    <<## SUBMITTED ## AU: Search for updates  [CallId = {C93FB95D-AE61-4D88-AC18-2752E1024865} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2015-03-23    08:31:36:188    1076    15fc    Agent    SkipSelfUpdateCheck search flag set for serverId: 855E8A7C-ECB4-4CA3-B045-1DFA50104289
2015-03-23    08:31:36:188    1076    15fc    IdleTmr    WU operation (CSearchCall::Init ID 27) started; operation # 157128; does use network; is at background priority
2015-03-23    08:31:36:188    1076    15fc    Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 27]
2015-03-23    08:31:36:188    1076    15fc    AU    <<## SUBMITTED ## AU: Search for updates  [CallId = {BD736213-C485-4F7A-A6C9-3F17195C40BA} ServiceId = {855E8A7C-ECB4-4CA3-B045-1DFA50104289}]
2015-03-23    08:31:36:188    1076    1698    Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 25]
2015-03-23    08:31:36:188    1076    1698    Agent    *************
2015-03-23    08:31:36:188    1076    1698    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 25]
2015-03-23    08:31:36:188    1076    1698    Agent    *********
2015-03-23    08:31:36:188    1076    20f4    Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 27]
2015-03-23    08:31:36:188    1076    1698    Agent      * Online = Yes; Ignore download priority = No
2015-03-23    08:31:36:188    1076    20f4    Agent    *************
2015-03-23    08:31:36:188    1076    1698    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-03-23    08:31:36:188    1076    aa0    Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 26]
2015-03-23    08:31:36:188    1076    20f4    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 27]
2015-03-23    08:31:36:188    1076    1698    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2015-03-23    08:31:36:188    1076    aa0    Agent    *************
2015-03-23    08:31:36:188    1076    20f4    Agent    *********
2015-03-23    08:31:36:188    1076    1698    Agent      * Search Scope = {Machine & All Users}
2015-03-23    08:31:36:188    1076    aa0    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 26]
2015-03-23    08:31:36:188    1076    20f4    Agent      * Online = Yes; Ignore download priority = No
2015-03-23    08:31:36:188    1076    1698    Agent      * Caller SID for Applicability: S-1-5-18
2015-03-23    08:31:36:188    1076    aa0    Agent    *********
2015-03-23    08:31:36:188    1076    20f4    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-03-23    08:31:36:188    1076    1698    Agent      * RegisterService is set
2015-03-23    08:31:36:188    1076    aa0    Agent      * Online = Yes; Ignore download priority = No
2015-03-23    08:31:36:189    1076    20f4    Agent      * ServiceID = {855E8A7C-ECB4-4CA3-B045-1DFA50104289} Third party service
2015-03-23    08:31:36:189    1076    aa0    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-03-23    08:31:36:189    1076    20f4    Agent      * Search Scope = {Machine & All Users}
2015-03-23    08:31:36:189    1076    aa0    Agent      * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
2015-03-23    08:31:36:189    1076    20f4    Agent      * Caller SID for Applicability: S-1-5-18
2015-03-23    08:31:36:189    1076    aa0    Agent      * Search Scope = {Machine & All Users}
2015-03-23    08:31:36:189    1076    20f4    Agent      * RegisterService is set
2015-03-23    08:31:36:189    1076    aa0    Agent      * Caller SID for Applicability: S-1-5-18
2015-03-23    08:31:36:189    1076    aa0    Agent      * RegisterService is set
2015-03-23    08:31:36:189    1076    1698    SLS    Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
2015-03-23    08:31:36:215    1076    1698    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=522&L=en-US&P=&PT=0x4&WUA=7.9.9600.17404
2015-03-23    08:31:37:078    1076    20f4    SLS    Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
2015-03-23    08:31:37:078    1076    20f4    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=522&L=en-US&P=&PT=0x4&WUA=7.9.9600.17404
2015-03-23    08:31:37:253    1076    aa0    SLS    Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
2015-03-23    08:31:37:253    1076    aa0    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=522&L=en-US&P=&PT=0x4&WUA=7.9.9600.17404
2015-03-23    08:31:37:423    1076    1698    EP    Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
2015-03-23    08:31:37:424    1076    20f4    EP    FATAL: EP: Failed to obtain element node, error = 0x80245002
2015-03-23    08:31:37:424    1076    20f4    EP    FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80245002
2015-03-23    08:31:37:424    1076    20f4    Agent    WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-23    08:31:37:424    1076    aa0    EP    Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
2015-03-23    08:31:37:426    1076    20f4    EP    Got 855E8A7C-ECB4-4CA3-B045-1DFA50104289 redir Client/Server URL: "https://fe3.cws-int.dcat.dsp.mp.microsoft.com/ClientWebService/client.asmx"
2015-03-23    08:31:37:458    1076    aa0    SLS    Retrieving SLS response from server using ETAG "rb8COOsTDgXFc0zxoL6zacOQpaa9aiTtEjb2yq2aUaA=_1440"...
2015-03-23    08:31:37:458    1076    aa0    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}/x64/6.3.9600.0/0?CH=522&L=en-US&P=&PT=0x4&WUA=7.9.9600.17404&AM=0&SCV=788
2015-03-23    08:31:37:499    1076    20f4    EP    FATAL: Failed to obtain plugin interfaces using CLSID 7D5F3CBA-03DB-4BE5-B4B3-6DBED19A6833, error = 0x8024000E
2015-03-23    08:31:37:499    1076    20f4    PT    WARNING: PTError: 0x8024000e
2015-03-23    08:31:37:499    1076    20f4    PT    WARNING: Initialization failed for Protocol Talker Context: 0x8024000e
2015-03-23    08:31:37:600    1076    20f4    Agent      * WARNING: Exit code = 0x8024000E
2015-03-23    08:31:37:600    1076    20f4    Agent    *********
2015-03-23    08:31:37:600    1076    20f4    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 27]
2015-03-23    08:31:37:600    1076    20f4    Agent    *************
2015-03-23    08:31:37:600    1076    20f4    Agent    WARNING: WU client failed Searching for update with error 0x8024000e
2015-03-23    08:31:37:601    1076    20f4    IdleTmr    WU operation (CSearchCall::Init ID 27, operation # 157128) stopped; does use network; is at background priority
2015-03-23    08:31:37:601    1076    afc    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {BD736213-C485-4F7A-A6C9-3F17195C40BA} ServiceId = {855E8A7C-ECB4-4CA3-B045-1DFA50104289}]
2015-03-23    08:31:37:601    1076    afc    AU      # WARNING: Search callback failed, result = 0x8024000E
2015-03-23    08:31:37:601    1076    afc    AU    #########
2015-03-23    08:31:37:601    1076    afc    AU    ##  END  ##  AU: Search for updates  [CallId = {BD736213-C485-4F7A-A6C9-3F17195C40BA} ServiceId = {855E8A7C-ECB4-4CA3-B045-1DFA50104289}]
2015-03-23    08:31:37:601    1076    afc    AU    #############
2015-03-23    08:31:37:636    1076    1698    EP    Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
2015-03-23    08:31:37:636    1076    1698    Setup    Checking for agent SelfUpdate
2015-03-23    08:31:37:637    1076    1698    Setup    Client version: Core: 7.9.9600.17404  Aux: 7.9.9600.17404
2015-03-23    08:31:37:637    1076    1698    SLS    Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
2015-03-23    08:31:37:637    1076    1698    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=522&L=en-US&P=&PT=0x4&WUA=7.9.9600.17404
2015-03-23    08:31:37:807    1076    1698    EP    Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
2015-03-23    08:31:37:808    1076    aa0    EP    Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2015-03-23    08:31:37:975    1076    aa0    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
2015-03-23    08:31:37:975    1076    aa0    PT      + ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}, Server URL = https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx
2015-03-23    08:31:37:975    1076    aa0    Agent    Reading cached app categories using lifetime 604800 seconds
2015-03-23    08:31:37:975    1076    aa0    Agent    Read 0 cached app categories
2015-03-23    08:31:37:975    1076    aa0    Agent    SyncUpdates adding 0 visited app categories
2015-03-23    08:31:38:996    1076    1698    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
2015-03-23    08:31:39:000    1076    1698    Misc     Microsoft signed: NA
2015-03-23    08:31:39:000    1076    1698    Misc     Infrastructure signed: Yes
2015-03-23    08:31:39:004    1076    1698    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMPE207.tmp with dwProvFlags 0x00000080:
2015-03-23    08:31:39:007    1076    1698    Misc     Microsoft signed: NA
2015-03-23    08:31:39:007    1076    1698    Misc     Infrastructure signed: Yes
2015-03-23    08:31:39:010    1076    1698    Setup    FATAL: GetClientUpdateUrl failed, err = 0x8024D009
2015-03-23    08:31:39:010    1076    1698    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
2015-03-23    08:31:39:010    1076    1698    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
2015-03-23    08:31:40:039    1076    aa0    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 157130; does use network; is at background priority
2015-03-23    08:31:41:149    1076    aa0    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 157130) stopped; does use network; is at background priority
2015-03-23    08:31:41:194    1076    aa0    Agent    Reading cached app categories using lifetime 604800 seconds
2015-03-23    08:31:41:194    1076    aa0    Agent    Read 0 cached app categories
2015-03-23    08:31:41:194    1076    aa0    Agent    SyncUpdates adding 0 visited app categories
2015-03-23    08:31:41:233    1076    aa0    PT      + SyncUpdates round trips: 1
2015-03-23    08:31:41:843    1076    aa0    Agent      * Found 0 updates and 29 categories in search; evaluated appl. rules of 80 out of 94 deployed entities
2015-03-23    08:31:41:844    1076    aa0    Agent    *********
2015-03-23    08:31:41:844    1076    aa0    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 26]
2015-03-23    08:31:41:844    1076    aa0    Agent    *************
2015-03-23    08:31:41:844    1076    aa0    IdleTmr    WU operation (CSearchCall::Init ID 26, operation # 157126) stopped; does use network; is at background priority
2015-03-23    08:31:41:845    1076    afc    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {C93FB95D-AE61-4D88-AC18-2752E1024865} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2015-03-23    08:31:41:845    1076    afc    AU      # 0 updates detected
2015-03-23    08:31:41:846    1076    afc    AU    #########
2015-03-23    08:31:41:846    1076    afc    AU    ##  END  ##  AU: Search for updates  [CallId = {C93FB95D-AE61-4D88-AC18-2752E1024865} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2015-03-23    08:31:41:846    1076    afc    AU    #############
2015-03-23    08:31:41:850    1076    2154    Report    REPORT EVENT: {697F3755-8E07-4D83-8105-1C7252865426}    2015-03-23 08:31:37:600+1100    1    148 [AGENT_DETECTION_FAILED]    101    {00000000-0000-0000-0000-000000000000}    0    8024000e    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024000e.
2015-03-23    08:31:41:850    1076    2154    Report    REPORT EVENT: {07625DE0-C143-414F-8D31-0025871FC028}    2015-03-23 08:31:41:844+1100    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
2015-03-23    08:31:41:850    1076    2154    Report    WARNING: Failed to get ProtocolVersion: 8024043d
2015-03-23    08:31:41:851    1076    2154    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-23    08:31:41:851    1076    2154    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-23    08:31:41:915    1076    2154    Report    CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2015-03-23    08:31:41:915    1076    2154    Report    WER Report sent: 7.9.9600.17404 0x8024000e(0) 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2015-03-23    08:31:41:915    1076    2154    Report    CWERReporter finished handling 2 events. (00000000)
2015-03-23    08:31:42:942    1076    1698    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
2015-03-23    08:31:42:943    1076    1698    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2015-03-23    08:31:42:943    1076    1698    Agent    Reading cached app categories using lifetime 604800 seconds
2015-03-23    08:31:42:943    1076    1698    Agent    Read 0 cached app categories
2015-03-23    08:31:42:943    1076    1698    Agent    SyncUpdates adding 0 visited app categories
2015-03-23    08:31:45:930    1076    1698    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 157132; does use network; is at background priority
2015-03-23    08:31:47:066    1076    1698    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 157132) stopped; does use network; is at background priority
2015-03-23    08:31:47:275    1076    1698    Agent    Reading cached app categories using lifetime 604800 seconds
2015-03-23    08:31:47:276    1076    1698    Agent    Read 0 cached app categories
2015-03-23    08:31:47:276    1076    1698    Agent    SyncUpdates adding 0 visited app categories
2015-03-23    08:31:47:294    1076    1698    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 157133; does use network; is at background priority
2015-03-23    08:31:47:962    1076    1698    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 157133) stopped; does use network; is at background priority
2015-03-23    08:31:47:962    1076    1698    PT      + SyncUpdates round trips: 2
2015-03-23    08:33:50:766    1076    1698    PT    +++++++++++  PT: Synchronizing extended update info  +++++++++++
2015-03-23    08:33:50:766    1076    1698    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2015-03-23    08:33:50:766    1076    1698    IdleTmr    WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery) started; operation # 157134; does use network; is at background priority
2015-03-23    08:33:58:126    1076    1698    IdleTmr    WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 157134) stopped; does use network; is at background priority
2015-03-23    08:33:58:407    1076    1698    Agent    Update {B2EBD7F1-98A8-4B4E-ACDA-B58D003CD5B7}.200 is pruned out due to potential supersedence
2015-03-23    08:33:58:407    1076    1698    Agent      * Added update {51962451-2048-4523-B9F5-3E2965F278DE}.201 to search result
2015-03-23    08:33:58:407    1076    1698    Agent      * Added update {F80F971D-E079-4216-B686-BF5D4412376B}.202 to search result
2015-03-23    08:33:58:407    1076    1698    Agent      * Added update {8BEC3FFB-3CC6-496C-B044-856341C45710}.200 to search result
2015-03-23    08:33:58:407    1076    1698    Agent      * Added update {BDF42393-64C7-4D66-9E53-C58020F8F797}.211 to search result
2015-03-23    08:33:58:407    1076    1698    Agent      * Found 4 updates and 83 categories in search; evaluated appl. rules of 3103 out of 5189 deployed entities
2015-03-23    08:33:58:409    1076    1698    Agent    *********
2015-03-23    08:33:58:409    1076    1698    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 25]
2015-03-23    08:33:58:409    1076    1698    Agent    *************
2015-03-23    08:33:58:409    1076    1698    IdleTmr    WU operation (CSearchCall::Init ID 25, operation # 157124) stopped; does use network; is at background priority
2015-03-23    08:33:58:409    1076    afc    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {66081657-BC3C-4C5E-812D-BB9B1F601381} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2015-03-23    08:33:58:409    1076    afc    AU      # 4 updates detected
2015-03-23    08:33:58:410    1076    afc    AU    #########
2015-03-23    08:33:58:410    1076    afc    AU    ##  END  ##  AU: Search for updates  [CallId = {66081657-BC3C-4C5E-812D-BB9B1F601381} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2015-03-23    08:33:58:410    1076    afc    AU    #############
2015-03-23    08:33:58:410    1076    afc    AU    All AU searches complete.
2015-03-23    08:33:58:410    1076    afc    AU      # WARNING: Failed to find updates with error code 8024000e
2015-03-23    08:33:58:410    1076    afc    AU    AU setting next detection timeout to 2015-03-23 16:47:27
2015-03-23    08:33:58:410    1076    afc    AU    Adding timer:
2015-03-23    08:33:58:410    1076    afc    AU        Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-03-23 16:47:27, not idle-only, not network-only
2015-03-23    08:33:58:454    1076    afc    AU      # Publishing WNF Per user update count event Count: 0 SID {S-1-5-21-1826102744-3837555118-1557101203-1001} Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
2015-03-23    08:33:58:454    1076    afc    AU      # Publishing WNF Per user update count event Count: 0 SID {S-1-5-21-1826102744-3837555118-1557101203-1001} Service {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
2015-03-23    08:34:03:409    1076    2154    Report    REPORT EVENT: {12DDC95D-01E3-435F-B8EE-4D935EBB3BA7}    2015-03-23 08:33:58:409+1100    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 4 updates.
2015-03-23    08:34:03:409    1076    2154    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-23    08:34:03:410    1076    2154    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-23    08:34:03:411    1076    2154    Report    CWERReporter finished handling 5 events. (00000000)
2015-03-23    08:40:40:870    1076    2154    EP    Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2015-03-23    08:40:40:878    1076    2154    EP    Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Reporting URL: "http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx"
2015-03-23    08:40:40:880    1076    2154    Report    OpenReportingWebServiceConnection, reporting URL = http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx
2015-03-23    08:40:40:880    1076    2154    IdleTmr    WU operation (CLegacyEventUploader::HandleEvents) started; operation # 157145; does use network; is at background priority
2015-03-23    08:40:40:880    1076    2154    Report    Uploading 1 events using cached cookie.
2015-03-23    08:40:41:300    1076    2154    Report    Reporter successfully uploaded 1 events.
2015-03-23    08:40:41:300    1076    2154    IdleTmr    WU operation (CLegacyEventUploader::HandleEvents, operation # 157145) stopped; does use network; is at background priority
2015-03-23    08:43:02:412    1076    2154    EP    Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
2015-03-23    08:43:02:413    1076    2154    EP    Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Reporting URL: "http://statsfe2.update.microsoft.com/ReportingWebService/ReportingWebService.asmx"
2015-03-23    08:43:02:413    1076    2154    Report    OpenReportingWebServiceConnection, reporting URL = http://statsfe2.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2015-03-23    08:43:02:413    1076    2154    IdleTmr    WU operation (CLegacyEventUploader::HandleEvents) started; operation # 157146; does use network; is at background priority
2015-03-23    08:43:02:413    1076    2154    Report    Uploading 1 events using cached cookie.
2015-03-23    08:43:02:865    1076    2154    Report    Reporter successfully uploaded 1 events.
2015-03-23    08:43:02:865    1076    2154    IdleTmr    WU operation (CLegacyEventUploader::HandleEvents, operation # 157146) stopped; does use network; is at background priority

Hi,

The log you uploaded did not include the information related to KB3025417. The 0x80070002 still seems to be an Automatic Update related issue.

First please check if this update is installed, which is a prerequisite:

https://support.microsoft.com/en-us/kb/2919355

After that, please check the size of the KB3025417 package. The size of the file Windows8.1-KB3025417-x64.msu is "Size on disk: 5.01 MB (5,263,360 bytes)".

If size is correct, please rename c:\windows\windowsupdate.log and install the update KB3025417 again to generate a new log. You can upload that log to OneDrive so that we can download it for analysis.

Note: The file will be shared to everyone by uploading to OneDrive.

Yes I didn't see anything of value in the log and it wouldn't let me rename it either as that is precisely what I attempted (clean log). Downloading that p

Hi,

From the log it seems that the installation is still trying to use Windows Update (or Automatic Update) to install the update.

2015-03-29 02:07:08:991 1140 2374 Report REPORT EVENT: {EF0F6224-0265-4572-9114-5BBB5EF79C84} 2015-03-29 02:07:03:991+1100 1 182 [AGENT_INSTALLING_FAILED] 101 {BDF42393-64C7-4D66-9E53-C58020F8F797} 212 80070002 AutomaticUpdatesWuApp Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 8.1 for x64-based Systems (KB3000850).

2015-03-29 01:54:59:550 1140 1fbc AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070032

Please test the following steps:

Clean up the WinSxS folder:  dism /online /cleanup-image /startcomponentcleanup /resetbase
Clean up disk with system files remove: cleanmgr.exe

Install the update again via the offline package we downloaded from the website:

http://support.microsoft.com/en-us/kb/3025417

We are sorry, the page you requested cannot be found.

Told you folk that page wasn't working earlier. I click on the 8.1 x64 download and I'm greeted with the above.

I think it's time to give 8/8.1/10 away as a bad joke since I only seem to ever have update issues with 8+.

Hi,

Sorry for the delay in reply. My previous reply disappeared for some reason.

I also tried the link before providing it. Both updates could be downloaded on my side. 

By clicking "Download the package now", it will lead us to one of the following 2 pages. Please see if you can access them as well:

Update for Windows 8.1 (KB3025417) - x86

http://www.microsoft.com/en-us/download/details.aspx?id=45956

Update for Windows 8.1 for x64-based Systems (KB3025417)

http://www.microsoft.com/en-us/download/details.aspx?id=45931

If still failed, please test if you can download it with a different network, or if anyone else could help download and send it to you.

Ok that link you gave me worked and I had tried this from a different network though I've had no issues getting anything else from MS.

That manual download/offline install unfortunately failed as well.

Out of curiosity have you just tried running SFC and DISM to try to fix the issue?

In admin CMD type "sfc /scannow" with out quotes and "dism /online /cleanup-image /restorehealth"

• Edited by aw00t 12 hours 40 minutes ago

Out of curiosity have you just tried running SFC and DISM to try to fix the issue?

In admin CMD type "sfc /scannow" with out quotes and "dism /online /cleanup-image /restorehealth"

• Edited by aw00t Saturday, June 13, 2015 6:43 PM

So you're saying you did a clean install and having the same result?

Sorry if I missed a few things but I didn't see that you actually ran those commands and what the outcome of them were.

• Edited by aw00t Sunday, June 14, 2015 8:13 AM

So you're saying you did a clean install and having the same result?

Sorry if I missed a few things but I didn't see that you actually ran those commands and what the outcome of them were.

• Edited by aw00t 23 hours 1 minutes ago

That's correct, 100% clean install as in reformat, reinstall and re-attempt the update process and the same fails, all before even installing 3rd party software.

SFC etc all made no difference and if a reformat won't, nor will SFC/DISM.