issue saving a document to folder redirected Documents folder
Hi,
I have one user, the president, who is having an issue with saving any of his documents. The error below, I am able to open up the file find from browsing through the computer of word to the Documents folder. But it won't save back to the same
location. If I click ok on this error it comes up with the Save window showing all of the documents in that folder. This is a new problem, as he was able to do this fine about 3 weeks ago and previously before that for 6+ months.
I am on SBS 2008 domain with Window 7 Pro machines and using folder redirection and all my other users are fine with the same policy. I have been through forums and tried checking permissions etc. on his redirected folder - nothing worked.
I went through the support article about creating/repairing folder redirection but that didn't solve it.
Here is the error - any help would be greatly appreciated.
\\servername\m data\users\folder redirections\name\my documents\"any folder of his" cannot be found. Check our spelling, or try a different path.
Thanks
Gord
October 6th, 2012 5:29am
Are there any quotas set?
Rgds
Milos
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October 6th, 2012 7:07am
Check the registry
Hive
HKEY_CURRENT_USER
Key path
Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Value name
Personal
October 6th, 2012 7:29am
No there are no quotas set for the folder redirections - thanks for the hint.
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October 9th, 2012 11:46am
Checked and Personal is set to \\srv2008\m data\users\folderredirections\Raymond\My Documents - this path is the correct location I want to use.
We are able to open up the files from the correct location and see but can't Save to the same location - this changed about 2 weeks ago and there was nothing I did on the system/server for permissions.
thanks
October 9th, 2012 11:48am
From the user's account, can you drag and drop a file into the location? Can you create a test.txt file in the location? Can you create a new folder in the location?
If no, then it may be a permissions problem. Check share permissions, NTFS permissions. Check read only attributes.
Miguel Fra | Falcon IT Services, Miami, FL
www.falconitservices.com |
www.falconits.com |
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October 9th, 2012 12:17pm
Hi Synca,
Hows everything going? Please feel free to give me any update.
Thank you for your cooperation.
Regards,
Leo Huang
TechNet
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October 10th, 2012 3:44am
Hi. Check if those particular documents have read-only attributes or read-only permission. Go to their properties anc change their permission to FULL if necessary.Miguel Fra | Falcon IT Services, Miami, FL
www.falconitservices.com |
www.falconits.com |
Blog
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October 10th, 2012 8:46am
Very strange things happening. I had checked already the permissions and Read Only - but I went and checked again - those settings are ok.
I was able to make a new Text document and edit and save that document again in both Documents and My Documents under Documents Library. But when I went to try with one of the original files, an excel document, I could open it but when saving the same
error message came up.
October 12th, 2012 7:26am
Hi Leo,
Still trying to figure out what changed/happened to stop the file from saving. only current/old files are affected. I tried a new text document create and open and save again ok.
Regards
Gord (Synca)
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October 12th, 2012 7:27am
Hi. Check if those particular documents have read-only attributes or read-only permission. Go to their properties anc change their permission to FULL if necessary.Miguel Fra | Falcon IT Services, Miami, FL
www.falconitservices.com |
www.falconits.com |
Blog
October 12th, 2012 8:15am
Hi Gord,
Have you tried Miguel Fra's suggestion? Hows the result?
Regards,
Leo
Huang
TechNet
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please send your feedback here.
Leo Huang
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October 14th, 2012 10:27pm
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will
mark it as Answered as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you
wish.
BTW, wed love to hear your feedback about the solution. By sharing your experience you can help other
community members facing similar problems. Thanks for your understanding and efforts.
Regards,
Leo Huang
TechNet Subscriber Support
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here.Leo Huang
TechNet Community Support
October 18th, 2012 4:29am
Hi Gord,
Have you tried Miguel Fra's suggestion? Hows the result?
Regards,
Leo
Huang
TechNet
Subscriber Support
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here.
Hi David,
Have you tried my suggestion? Hows the result?
Regards,
Leo
Huang
TechNet
Subscriber Support
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TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.
Leo Huang
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October 20th, 2012 10:09pm