ip printer issue
i have an ip printer on the network. i can ping it from my computer, the connection is up, the printer is also shown in my devices as connected and ready to print, but i cannot print. on other occasions, the printer will be offline, even thought i can
see the connection and can also ping it or open the printer interface from my browser. what may be causing this, please help me.................
June 11th, 2012 4:07am
1. Is this new or recurrent phenomenon?
2. Are there any traces in event logs?
3. Why is the printer model top secret? Address the support forum of your printer for help.
Regards
Milos
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June 11th, 2012 7:50am
1. Is this new or recurrent phenomenon?
2. Are there any traces in event logs?
3. Why is the printer model top secret? Address the support forum of your printer for help.
Regards
Milos
June 11th, 2012 7:51am
Hi,
Firstly, was there any error message when you failed to print?
Meanwhile, based on my research, please try the following:
1. Test the issue with another computer.
2. Check if you have installed the correct driver.
3. Check if Print Spooler Service is Started.
4. Run
Printer troubleshooter and see how it works.
More information:
Troubleshoot network printer problems
However, if issue persists, it is also recommended to contact your printer manufacturer for help.
Hope this helps.
Jeremy Wu
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
June 12th, 2012 6:05am
Hi,
Firstly, was there any error message when you failed to print?
Meanwhile, based on my research, please try the following:
1. Test the issue with another computer.
2. Check if you have installed the correct driver.
3. Check if Print Spooler Service is Started.
4. Run
Printer troubleshooter and see how it works.
More information:
Troubleshoot network printer problems
However, if issue persists, it is also recommended to contact your printer manufacturer for help.
Hope this helps.
Jeremy Wu
TechNet Community Support
June 12th, 2012 6:06am
Hello,
Have you tried opening a telnet connection to the printer's IP address on a port that accepts printing, like 631, or even 9100?
Kindly,
Free Windows Admin Tool Kit Click here and download it now
June 12th, 2012 7:17pm
Hello,
Have you tried opening a telnet connection to the printer's IP address on a port that accepts printing, like 631, or even 9100?
Kindly,
June 12th, 2012 7:17pm