i have an ip printer on the network. i can ping it from my computer, the connection is up, the printer is also shown in my devices as connected and ready to print, but i cannot print. on other occasions, the printer will be offline, even thought i can
see the connection and can also ping it or open the printer interface from my browser. what may be causing this, please help me.................

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1. Is this new or recurrent phenomenon?
2. Are there any traces in event logs?
3. Why is the printer model top secret? Address the support forum of your printer for help.
Regards
Milos

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1. Is this new or recurrent phenomenon?
2. Are there any traces in event logs?
3. Why is the printer model top secret? Address the support forum of your printer for help.
Regards
Milos

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Hi,


Firstly, was there any error message when you failed to print?


Meanwhile, based on my research, please try the following:

1. Test the issue with another computer.
2. Check if you have installed the correct driver.
3. Check if Print Spooler Service is Started.
4. Run
Printer troubleshooter and see how it works.


More information:
Troubleshoot network printer problems


However, if issue persists, it is also recommended to contact your printer manufacturer for help.


Hope this helps.


Jeremy Wu
TechNet Community Support

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Hi,


Firstly, was there any error message when you failed to print?


Meanwhile, based on my research, please try the following:

1. Test the issue with another computer.
2. Check if you have installed the correct driver.
3. Check if Print Spooler Service is Started.
4. Run
Printer troubleshooter and see how it works.


More information:
Troubleshoot network printer problems


However, if issue persists, it is also recommended to contact your printer manufacturer for help.


Hope this helps.


Jeremy Wu
TechNet Community Support

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Hello,
Have you tried opening a telnet connection to the printer's IP address on a port that accepts printing, like 631, or even 9100?
Kindly,

Need to support users over the internet? click here try our remote control online beta

Hello,
Have you tried opening a telnet connection to the printer's IP address on a port that accepts printing, like 631, or even 9100?
Kindly,

Need to support users over the internet? click here try our remote control online beta