Since installing Windows 8.1 I have been unable to use my Cricut Explore cutting machine. I have contacted customer service and received no reply. Google search shows links to the Cricut site but when clicked on there is nothing on the page. Are you aware of any advice in this matter? There are many people with this problem.

Thanks

Cadbury

This link works here.  NO idea what you need when you get there

http://us.cricut.com/home/learn/machines/explore-family

That link just takes you to the promotional page. Went there and tried to log in and got message to download their software update. Did that and just got a blank page with a white square in the middle. It's the same thing as when I try to use the Google link.

Hi,

First I would suggest you check whether you need a driver update or cricut explore related software update, and for compatibility issue about software, the following link can be helpful:

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

According to your description, seems some software update downloads are blocked in IE (if you're using IE), you can open Internet Explorer, Tools\Internet Options\Security, Custom Level, scroll down to "Downloads", make sure to enable file downloads. Please also clear your browser history\downloads history in Tools\Internet Options\General\Delete...

If you're not familiar with these settings, I recommend you just reset IE (Tools\internet options\Advanced\Reset), pleaes note that you will lose some recent IE settings.

It's still recommended to contact product vender support for they're more familiar with the product and its update.