Box comes up and never allows me to enter the username/password. locks up ie8 I have to go into task mgr to free up ie 8. Reset all security settings in ie 8 - no change. Reloaded ie 8 enhanced for bing and MSN - no change. Other systems work for me no problem and so does fire fox from this system. - I don't like to use FF! ANY ideas? Emmett

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Hi Emmett, First, please let me know the detailed information about the username/password which requested to enter. Does this issue just occur in some specific websites? Also, please check if there is any program installed before the issue occurred. You may help collect a screenshot to clarify the issue: How to capture a screenshot ====================== 1. If there is any error received, please press the Print Screen key (PrtScn) on your keyboard. 2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter. 3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save". 4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot". 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save". You can refer to the following link to upload the information: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 Now, I suggest performing the System Restore and booting the computer in Clean Boot to test this issue. Regards, Sabrina Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.