i lost the e-mail that the microsoft tech sent me to get back with him if the problem still existed how do i find him again , i have the reference number1 person needs an answerI do too

Hello kicker1,You should use the Windows Support Options to contact the Support Professionals. You can follow the below link to contact the Support Professionals:http://support.microsoft.com/kb/295539 Select your product and follow the wizard. You should contact them with the case number or your email address. They will be able to pull the record with Support Professional you were working with.Thanks,Irfan H, Microsoft Answers Support Engineer. Visit ourMicrosoft Answers Feedback Forum and let us know what you think.