i am unable to download or open files or programs...and i cant open help and support? what should i do?1 person needs an answerI do too

Hi ehk7655, Sometimes, just a simple reboot will solve odd issues that arise. You might want to try that first. Otherwise, we need a little more information to get started. Do you get any error messages while trying to download or open files or programs? Does the hourglass just spin with no action? Did it ever work? If so, when was the last time it worked correctly? Have you applied any updates or changes recently? Look forward to your response, Barbara